Technician, People Technology

Wise

Brasil

Presencial

BRL 60 000 - 120 000

Tempo integral

14 dias+

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Vantagens oferecidas por esta oferta de emprego

RSU's

Self-development budget

Health and dental allowance

Life insurance

EAP program

30 days vacation

Me days

Volunteer day

Sabbatical

Parental leave

Transportation vouchers

Meal vouchers

Food vouchers

Gym access

Resumo da oferta

Wise is seeking a People Tech Technician L1 to join the People Technology Scale squad. You will handle BAU requests, drive towards zero tickets via self-service, and apply engineering-minded approaches to improve documentation and workflows across Workday, SmartRecruiters, and Absorb.

In this role you will triage, fix basic access issues, and help build scalable processes in a globally distributed team. You will learn and grow through a clear technician leveling framework and continuous learning

Qualificações

BAU service requests handling in HR tech or helpdesk roles.
Experience with HR platforms like Workday, SmartRecruiters, or Absorb.
Strong analytical and customer-first troubleshooting skills.

Responsabilidades

Manage high-speed, high-volume service requests in JSM.
Ensure ticket accuracy and high user satisfaction across HR stack.
Identify recurring issues and signal platform configuration friction areas.
Follow internal documentation and maintain up-to-date wikis.
Participate in engineering rituals and team planning.

Conhecimentos

People Tech Foundation

Application familiarity

Problem-solving mindset

Framework familiarity

Communication

Adaptability

Ferramentas

Jira Service Management

Workday

SmartRecruiters

Absorb

Descrição da oferta de emprego

About the role

As a People Tech Technician L1, you will be a key member of our newly transformed People Technology team, focusing on the day‑to‑day execution, rapid service delivery, and stability of our global employee‑facing platforms. This role sits within our People Tech Scale squad, where our mission is to shift from reactive support to a disciplined engineering culture.

You will absorb incoming business‑as‑usual (BAU) service requests with an active drive to reduce ticket volumes to zero through self‑service and smarter design. This is an engineering‑mindset role where you will apply foundational technical knowledge to track ticket accuracy, troubleshoot basic application issues, and flag documentation gaps across our core platform tools like Workday, SmartRecruiters, and Absorb to eliminate service friction across Wise.

Why you should join us

Impact at Scale: You’ll contribute to a mission‑driven organization, building a platform that supports our most important asset: our people - ensuring their daily tools work smoothly and seamlessly.
Modern Technology Culture: Work with top‑tier collaborative frameworks (Jira Product Discovery, Jira Software, and JSM) with a team focused on systematic automation and eliminating administrative overhead.
Engineering Culture: We apply engineering principles to People Tech. You’ll be part of a team that values documentation as a default, peer alignment, and scalable workflows.
Growth & Ownership: We follow a clear technician leveling framework, providing you with a transparent path for career progression, continuous learning budgets, and the opportunity to develop true domain expertise.

What You’ll Do (Responsibilities)

Service Delivery & Triage: Efficiently manage high‑speed, high‑volume rapid service requests within Jira Service Management (JSM), focusing on quick fixes, application access requests, and functional how‑to guidance for core systems.
Queue Accuracy: Process incoming tickets ensuring high precision and consistency that directly leads to effective and high user satisfaction across the HR stack.
Process Improvement Signals: Directly support daily work while actively identifying frequently recurring tickets and signaling platform configuration friction areas to higher‑level technicians or leads.
Documentation & Wikis: Follow established Wise processes and procedures using our internal wikis, proactively flagging any gaps or outdated platform steps to team members to keep knowledge fresh.
Team Operating Rhythms: Fully participate in our standardized engineering framework rituals, including asynchronous daily standups, live bi‑weekly planning kick‑offs, and retrospectives.

What we’re looking for (Must‑have)

People Tech Foundation: Background or foundational experience in an application support, HR systems helpdesk, or functional technical support role.
Application Familiarity: Exposure to data administration, workflows, or foundational navigation within modern HR platforms (preferably Workday, SmartRecruiters, or Absorb).
Problem‑Solving Mindset: You are analytically minded with a customer‑first approach, taking genuine pride in the quality of your work and troubleshooting system issues consistently.
Framework Familiarity: Experience or familiarity working with ticketing systems (Jira Service Management or similar) to manage incoming employee demand.
Communication: Clear and effective written and verbal communication, with the ability to convey straightforward platform information and advice to diverse audiences across the organization.
Adaptability: Growth‑minded approach with a clear drive to constantly learn through technical platform training and adjust well to feedback in a globally distributed team.

Nice to have

Integration Awareness: Foundational understanding of how data flows between different HR business applications or basic lifecycle workflows.
Analytics Exposure: Initial exposure to HR data sets, reporting logic, or metrics tools like Visier.
Documentation Curiosity: Experience or interest in creating simple user‑facing system guides or internal wiki articles.

Benefits