HRIS Analyst

Wise; Brasil; On-site; BRL 90,000 - 130,000; Full time

Benefits offered by this job

RSUs

Annual self-development budget

Health and dental allowance

Life Insurance

EAP program

30 days vacation + 3 Me days + 1 vol.

6-week sabbatical after 4 years

8 weeks paid parental leave

Transportation vouchers

Meal and food vouchers

TotalPass gym access

Job summary

Wise is seeking an HRIS Analyst to join the People Tech Scale squad, focusing on BAU service delivery, self-service design, and stability of global employee platforms. You will handle requests, troubleshoot basic issues, and help reduce ticket volumes through improved documentation and workflows.

You will work with Workday, SmartRecruiters, and Absorb, applying an engineering mindset to support and optimize HR systems in a fast-growing, globally distributed team.

Qualifications

• Background or foundational experience in an application support, HR systems helpdesk, or functional technical support role.
• Exposure to data administration, workflows, in modern HR platforms (Workday, SmartRecruiters, Absorb).
• Analytical mindset with a customer-first approach and troubleshooting system issues.
• Experience with ticketing systems (Jira Service Management or similar).
• Clear written and verbal communication across diverse audiences.

Responsibilities

• Manage high-speed, high-volume service requests within Jira Service Management, providing quick fixes and how-to guidance for core systems.
• Ensure ticket accuracy and consistency to maintain high user satisfaction across the HR stack.
• Identify recurring issues and suggest platform configuration improvements to reduce friction.
• Follow Wise processes and update internal wikis to keep knowledge current.
• Participate in engineering rituals and standard operating rhythms.

Skills

People Tech

HRIS troubleshooting

Communication

Adaptability

Ticketing systems

Tools

Workday

SmartRecruiters

Absorb

Jira Service Management

Job description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission and what we offer.

About the role

As an HRIS Analyst, you will be a key member of our newly transformed People Technology team, focusing on the day-to-day execution, rapid service delivery, and stability of our global employee-facing platforms. This role sits within our People Tech Scale squad, where our mission is to shift from reactive support to a disciplined engineering culture.

You will absorb incoming business-as-usual (BAU) service requests with an active drive to reduce ticket volumes to zero through self-service and smarter design. This is an engineering-mindset role where you will apply foundational technical knowledge to track ticket accuracy, troubleshoot basic application issues, and flag documentation gaps across our core platform tools like Workday, SmartRecruiters, and Absorb to eliminate service friction across Wise.

Why you should join us

• Impact at Scale: You’ll contribute to a mission-driven organization, building a platform that supports our most important asset: our people - ensuring their daily tools work smoothly and seamlessly.

• Modern Technology Culture: Work with top-tier collaborative frameworks (Jira Product Discovery, Jira Software, and JSM) with a team focused on systematic automation and eliminating administrative overhead.

• Engineering Culture: We apply engineering principles to People Tech. You’ll be part of a team that values documentation as a default, peer alignment, and scalable workflows.

• Growth & Ownership: We follow a clear technician leveling framework, providing you with a transparent path for career progression, continuous learning budgets, and the opportunity to develop true domain expertise.

What You’ll Do (Responsibilities)

• Service Delivery & Triage: Efficiently manage high-speed, high-volume rapid service requests within Jira Service Management (JSM), focusing on quick fixes, application access requests, and functional "how-to" guidance for core systems.

• Queue Accuracy: Process incoming tickets ensuring high precision, accuracy, and consistency that directly leads to effective and high user satisfaction across the HR stack.

• Process Improvement Signals: Directly support daily work while actively identifying frequently recurring tickets and signaling platform configuration friction areas to higher-level technicians or leads.

• Documentation & Wikis: Follow established Wise processes and procedures using our internal wikis, proactively flagging any gaps or outdated platform steps to team members to keep knowledge fresh.

• Team Operating Rhythms: Fully participate in our standardized engineering framework rituals, including asynchronous daily standups, live bi-weekly planning kick-offs, and retrospectives.

What we’re looking for (Must-have)

• People Tech Foundation: Background or foundational experience in an application support, HR systems helpdesk, or functional technical support role.

• Application Familiarity: Exposure to data administration, workflows, or foundational navigation within modern HR platforms (preferably Workday, SmartRecruiters, or Absorb).

• Problem-Solving Mindset: You are analytically minded with a customer-first approach, taking genuine pride in the quality of your work and troubleshooting system issues consistently.

• Framework Familiarity: Experience or familiarity working with ticketing systems (Jira Service Management or similar) to manage incoming employee demand.

• Communication: Clear and effective written and verbal communication, with the ability to convey straightforward platform information and advice to diverse audiences across the organization.

• Adaptability: Growth-minded approach with a clear drive to constantly learn through technical platform training and adjust well to feedback in a globally distributed team.

Nice to have

• Integration Awareness: Foundational understanding of how data flows between different HR business applications or basic lifecycle workflows.

• Analytics Exposure: Initial exposure to HR data sets, reporting logic, or metrics tools like Visier.

• Documentation Curiosity: Experience or interest in creating simple user-facing system guides or internal wiki articles.

RSU’s in a rapidly growing company

An annual self-development budget

Health and dental allowance for you and your dependents - CarePlus (Master1)

Company-paid: Life Insurance, and an EAP program

Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually

A paid 6-week sabbatical leave after four years

8-weeks of paid parental leave, after a year with us and child care assistance

Transportation vouchers

Meal (708 BRL per month) and food (1,166 BRL per month) vouchers

TotalPass access to 3,500 gyms and studios throughout Brazil

Interested? Find out more:

• The Wise Tech Stack, 2025 Edition

• Our Application Security Journey

• Platform Engineering KPIs

• Internal Platform as a Product at Wise

• Wise Engineering – https://medium.com/wise-engineering

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.