Technical UX Writer

Lenovo; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Lenovo seeks an experienced UX writer and content designer to elevate the Digital Employee Experience (DEX) by creating clear, user‑focused content for IT service delivery and Digital Workplace environments. You will shape self‑service portals, knowledge bases, and chatbots to simplify digital interactions and increase adoption.

Collaborating with Service Desk, Knowledge Management, and technical teams, you will translate complex procedures into simple, actionable instructions, map user

Qualificações

• 3–5 years of experience in UX writing, content design, technical writing, or digital content strategy.
• Experience creating content for self-service portals, knowledge bases, help centers, or chatbot platforms.
• Exposure to AI-driven user experiences, conversational AI, or Generative AI initiatives is highly desirable.

Responsabilidades

• Design clear, consistent, and user-centric content for Service Desk channels, knowledge bases, portals, and self-service platforms.
• Create, review, and maintain knowledge articles and user-facing documentation to improve self-service adoption.
• Write and optimize conversational flows for chatbots and AI-driven support experiences.
• Develop and refine prompts and content for Generative AI solutions to improve response quality and reliability.
• Translate technical procedures into simple, intuitive instructions for end users.
• Collaborate with Service Desk, Knowledge Management, and technical teams to ensure content remains accurate, relevant, and aligned with business needs.
• Support Digital Employee Experience (DEX) initiatives by improving content usability, accessibility, and consistency.
• Excellent written and verbal communication skills.
• Strong UX writing, content design, and information architecture skills with a focus on clarity and usability.
• Understanding of user behavior, journey mapping, and digital experience optimization.
• Knowledge of ITIL/ITSM processes and Digital Workplace environments.
• Familiarity with AI/Generative AI content optimization, including prompt design and conversational content.
• Understanding of data governance, content quality, and information management principles.
• Ability to simplify complex technical concepts for non-technical audiences.
• Strong stakeholder management skills with the ability to influence cross-functional teams.

Conhecimentos

UX writing

Content design

Technical writing

Digital content strategy

Stakeholder management

Formação académica

Diploma or Bachelor's degree in IT, Business, Communications, UX, Technical Writing

Descrição da oferta de emprego

Improve the Digital Employee Experience (DEX) by creating clear, user-focused content that simplifies digital interactions, increases self-service adoption, and supports AI-powered support experiences across Digital Workplace services.

Key Responsibilities

• Design clear, consistent, and user-centric content for Service Desk channels, knowledge bases, portals, and self-service platforms.
• Create, review, and maintain knowledge articles and user-facing documentation that improve self-service adoption and reduce support demand.
• Write and optimize conversational flows for chatbots and AI-driven support experiences.
• Develop and refine prompts and content for Generative AI solutions to improve response quality and reliability.
• Translate technical procedures into simple, intuitive instructions for end users.
• Collaborate with Service Desk, Knowledge Management, and technical teams to ensure content remains accurate, relevant, and aligned with business needs.
• Support Digital Employee Experience (DEX) initiatives by improving content usability, accessibility, and consistency.
• Excellent written and verbal communication skills.
• Strong UX writing, content design, and information architecture skills with a focus on clarity and usability.
• Understanding of user behavior, journey mapping, and digital experience optimization.
• Knowledge of ITIL/ITSM processes and Digital Workplace environments.
• Familiarity with AI/Generative AI content optimization, including prompt design and conversational content.
• Understanding of data governance, content quality, and information management principles.
• Ability to simplify complex technical concepts for non-technical audiences.
• Strong stakeholder management skills with the ability to influence cross-functional teams.

Qualifications & Experience

Experience

• 3–5 years of experience in UX writing, content design, technical writing, or digital content strategy within IT service delivery or Digital Workplace environments.
• Experience creating content for self-service portals, knowledge bases, help centers, or chatbot platforms.
• Exposure to AI-driven user experiences, conversational AI, or Generative AI initiatives is highly desirable.

Education

• Diploma or Bachelor's degree in Information Technology, Business, Communications, UX, Technical Writing, or a related field.

Preferred Certifications

• ITIL Foundation.
• UX Writing, Content Design, or User Experience certification.
• Experience with Digital Employee Experience (DEX) platforms such as Systrack, Nexthink, or ControlUp is preferred.