Technical Support with DevOps [Mid-Level]

Birlasoft; Manaus; Teletrabalho; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A leading company is seeking a Technical Support Consultant with DevOps experience to troubleshoot complex software issues. This role involves collaborating with teams to enhance system performance and reliability, requiring strong analytical skills and proficiency in various technologies. The position is remote, allowing for flexibility while maintaining high standards of technical support.

Qualificações

• Mid-Level experience in Level 3 technical support or a similar role.
• Proficiency in cloud environments and containerization tools.
• Strong analytical thinking and problem-solving skills.

Responsabilidades

• Provide Tier 3 technical support, diagnosing and resolving software issues.
• Collaborate with developers to implement solutions and enhance reliability.
• Maintain and update technical documentation.

Conhecimentos

Analytical Thinking

Problem Solving

Formação académica

Bachelor’s degree in Computer Science

Bachelor’s degree in Electrical Engineering

Ferramentas

Docker

Kubernetes

Oracle

Snowflake

Postgres

Databricks

Hadoop

Spark

Azure

GCP

AWS

Descrição da oferta de emprego

Technical Support with DevOps [Mid-Level]

Birlasoft

09/05/2025

We are looking for a Technical Support Consultant with DevOps experience.

You will be a key player in troubleshooting intricate software and system issues, collaborating with cross-functional teams, and driving technical solutions that enhance system performance and reliability.

Qualifications

• Mid-Level experience in Level 3 technical support or a similar role.
• Strong expertise in database platforms (Oracle, Snowflake, Postgres) and big data solutions (Databricks, Hadoop, Spark).
• Proficiency in cloud environments (Azure, GCP, AWS) and containerization tools (Docker/Kubernetes).
• Familiarity with Java and Python for software troubleshooting and automation.
• Comprehensive knowledge of operating systems, databases, and networking protocols.
• Ability to work independently and collaboratively in a fast-paced team environment.
• Strong analytical thinking and problem-solving skills.
• Willingness to participate in an on-call rotation (1-2 times a month).
• Bachelor’s degree in Computer Science, Electrical Engineering, or a related field.

Key Responsibilities

• Provide Tier 3 technical support, diagnosing and resolving sophisticated software and system issues.
• Work closely with Tier 1 and Tier 2 support teams, efficiently escalating and managing technical incidents.
• Collaborate with software developers and technical engineers to implement solutions and enhance system reliability.
• Perform in-depth analysis of system logs and diagnostic data to identify root causes.
• Reproduce and investigate customer-reported issues to determine effective resolutions.
• Maintain and update technical documentation, including troubleshooting guides and knowledge base articles.
• Stay ahead of industry trends and emerging technologies in technical support and DevOps.

English Proficiency: Advanced or Upper-Intermediate English, with strong conversational skills.

Important to Know:

• Contract: Time & Material (long-term).
• Modality: Remote 100% from Brazil - Hiring as a service provider.