Program Operations Specialist

California CASA Association; Nova Iguaçu; Teletrabalho; USD 70.000 - 85.000; Tempo integral

Resumo da oferta

A leading non-profit organization is seeking a Program Operations Specialist to support program management and enhance operational effectiveness. The role involves collaboration, training development, and resource management to improve services for children in foster care. This is a fully remote position requiring occasional travel, and candidates must reside in California or plan to do so.

Serviços

Medical Coverage

Dental Coverage

Vision Coverage

403(b) Retirement Plan

Flexible Spending Account

Paid Sick Time

Qualificações

• 5 years of paid, professional work experience in a related field.
• Experience with CASA or advocacy for children in the child welfare system.

Responsabilidades

• Collaborate with Sr. Dir of Program Ops to assess local program needs.
• Manage and update the program portal for resource accessibility.
• Create and distribute high-quality communications network-wide.

Conhecimentos

Interpersonal Skills

Project Management

Communication

Research

Formação académica

Bachelor’s degree in behavioral sciences

Ferramentas

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Descrição da oferta de emprego

The hybrid full-time Program Operations Specialist (POS) will provide support to the program team and will help coordinate and manage various subject-matter projects. Working closely with the Senior Director of Program Operations (Sr. Dir of Program Ops), the Program Operations Specialist will assist with executing against California CASA’s Strategic Growth Plan with a goal to increase the number of children who have access to a CASA volunteer, providing a holistic thought process to all aspects of the Program. CA CASA staff work 100% remotely with no permanent physical office (office equipment provided). Staff are located throughout CA and may require occasional travel. Candidate must reside in California or plans to do so.

The mission of California Court Appointed Special Advocate Association (CA CASA) is to ensure that children in California’s foster care system have both a voice and the services they need to secure a stable future. We meet this goal by strengthening California’s network of 44 local CASA programs located throughout California, and by advocating for child-welfare policy and practice that will improve the lives of children living in foster care. www.californiacasa.org

Essential Functions

• Collaborate with Sr. Dir of Program Ops to assess local program needs and implement training (webinars, asynchronous, live, etc.), develop resources, appropriate technical assistance, etc.
• Manage and updated the program portal (webpage) to ensure accurate, accessible, engaging and user-friendly access to all resources (trainings, tools, guidebooks, etc.).
• Create and distribute high-quality communications, i.e. training announcements, onboarding guides, program documents used network wide.
• Research, curate, and distribute resources to support operational effectiveness across CASA programs, including guidebooks and toolkits.
• Assist in developing and maintaining training in key areas including effective advocacy, child abuse prevention, trauma-informed approach, culturally responsive and relevant support, etc.
• Assist in the implementation and continuous improvement of the e-learning platform, including onboarding users, uploading content, and resolving issues.
• Support logistics for virtual & in-person events, including scheduling, communications, tech support for webinars/ trainings.
• Identify and coordinate speakers for events, serving as the main point of contact & ensuring seamless experience.
• Complete facilitator training with National CASA and support local programs improve pre-service training. Lead trainings as needed to support local CASA programs.
• Collaborate with the Sr. Dir of Program Ops to identify and address systemic issues in advocacy and operations across the CASA network.
• Facilitate onboarding for new CASA staff and ensure timely integration into the network. (ex. Add to the gaggle listserv, send welcome emails with current resources.)
• Create professional documents used to communicate to the network including but not limited to trainings, guidelines, and other requested documentation.
• Provide high quality technical assistance (training, advice, support, etc.) to better be in compliance with all applicable laws, standards, and best practices.
• Maintain and update organizational listservs and staff contact databases to ensure CA CASA has accurate information across the network.
• Manage the Whova platform for the statewide conference, ensuring sessions, speaker bios, and participant engagement features are effectively used.
• Manage system access and records for systems requiring accurate billing or access controls (e.g., Language Line, CASA University).
• Support statewide workgroups by managing logistics, curating shared resources, and tracking input to improve practice (e.g., youth placed out-of-county). Help recruit and coordinate staff learning cohorts as needed to support peer learning and role-specific development.
  
  

Additional Functions

• Participate in CA CASA team meetings and committee meetings as needed.
• Assist with the CA CASA Annual Conference and Events as assigned.
• Perform all other duties as assigned.
  
  

Knowledge, Skills, And Abilities

• Strong interpersonal skills and empathic relationship building.
• Ability to communicate effectively both orally and in writing.
• Ability to manage and coordinate multiple projects and meet deadlines.
• Self-directed, with an innovative and proactive approach to problem-solving and discerning judgment.
• Intermediate skills in Microsoft Outlook, Excel, Word, PowerPoint, and calendaring tools.
• Experience in managing volunteers.
• Strong project management experience related to nonprofit or volunteer organizations.
• Experience with CASA or advocacy for children in the child welfare system.
• An intuitive mind for research for materials to enhance the program.
• Ability to create and effectively present training using adult learning principles. Skilled facilitator both in-person and virtually.
• Understanding of National CASA program standards is a plus.
  
  

Minimum Qualifications

• Bachelor’s degree in behavioral sciences, Social Work, Public Health, or related field.
• 5 years of paid, professional work experience in a related field.
• Experience at CASA a bonus.
• Leadership experience and competency in all areas of nonprofit management.
• Project management experience preferred.
• Pass background checks in compliance with California Rule of Court 5.655 including LiveScan fingerprinting.
• A valid driver’s license & automobile insurance required.
  
  

Benefits

Medical, Dental, Vision coverage, Group Life and Accidental Death and Dismemberment Insurance, 403(b) Retirement Plan, 403(b) Employer Match, Flexible Spending Account (Health and Dependent Care), Vacation, Personal Days and Paid Sick Time. (Eligible to participate in CA CASA’s employee benefit programs the 1st of the month after 30 days following the date of hire.) CA CASA staff work 100% remotely with no permanent physical office (office equipment provided). Staff are located throughout CA and may require occasional travel. Candidate must reside in CA or plans to do so.

To Apply

Please send a resume and cover letter. No phone calls please.

CA CASA is committed to social, racial, and economic justice. Those with lived experience as a member of a historically under-served community (i.e., low income, communities of color, LGBTQ communities, immigrant communities, former foster youth, etc.) are strongly encouraged to apply. All applications will be treated with the utmost confidentiality. We are highly committed to diversity and a workplace environment that respects, appreciates, and values employees from all backgrounds; candidates of color are strongly encouraged to apply.

CA CASA is an equal employment opportunity employer. CA CASA’s policy is to not discriminate against any applicant or employee based on race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 or over), sexual orientation, Civil Air Patrol status, military and veteran status, or any other basis protected by applicable federal, state, or local laws. CA CASA also prohibits harassment of applicants or employees based on any of these protected categories.

Compensation: From $70,000 to $85,000 per year

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Non-profit Organizations

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