Technical Customer Support Engineer (remote)

ClickHouse; Brasil; Teletrabalho; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A leading company in database technology is seeking a Technical Customer Support Engineer to join their global team. This remote role involves providing exceptional support to customers across various regions, focusing on ClickHouse's open-source and cloud solutions. The ideal candidate will have strong technical knowledge, excellent communication skills in English and Portuguese, and a passion for customer service. With a flexible work environment and various perks, this position offers an exciting opportunity for professional growth.

Serviços

Flexible, remote-friendly work environment

Healthcare contributions

Stock options

Flexible time off policies

$500 home office setup stipend

Opportunities for global gatherings

Qualificações

• Experience as Support Engineer, Consultant, DBA, SRE, Solutions Engineer, or Software Engineer.
• Strong English and Portuguese communication skills.

Responsabilidades

• Supporting users via cases, chat, Slack, and meetings.
• Collaborating with Support, Engineering, and Product teams.

Conhecimentos

Problem Solving

Teamwork

Communication

Ferramentas

SQL

Cloud-native SaaS

Distributed Systems

Descrição da oferta de emprego

Technical Customer Support Engineer (remote)

Join to apply for the Technical Customer Support Engineer (remote) role at ClickHouse.

About ClickHouse
Established in 2009, ClickHouse leads the industry with its open-source column-oriented database system, aiming to become the fastest OLAP database globally. The company enables real-time analytical reporting through SQL, handling growing data volumes efficiently. Major enterprises like Lyft, Sony, IBM, GitLab, Twilio, and HubSpot rely on ClickHouse Cloud, available via open-source or on AWS, GCP, Azure, and Alibaba.

We are expanding our support team to provide excellent service worldwide. We seek a Technical Support Engineer to join our global Support Engineering team, supporting customers in LatAm, North America, and EMEA. This customer-facing role involves chat, calls, Slack, and virtual meetings, handling tasks from support tickets to community support, pre- and post-sales activities, POCs, and process improvements. It’s an excellent opportunity for a proactive individual eager to deliver top-tier customer support and grow with us.

What you will be doing:

• Supporting and guiding users, customers, and prospects via cases, chat, Slack, community, and meetings.
• Developing solutions based on ClickHouse Cloud and open-source versions, sharing knowledge via documentation, blogs, webinars, and training.
• Collaborating with Support, Engineering, Go-to-Market, and Product teams to define user requirements.
• Mentoring, training, and sharing knowledge with colleagues, users, and customers.

And of course:

• Providing excellent customer service as a first-line technical engineer, responding within SLAs via ticketing, email, chat, and phone.
• Building trusted relationships with colleagues, customers, and partners.

What you bring along:

• Technical knowledge in ClickHouse (open-source or Cloud) or related domains like SQL, OLAP, cloud-native SaaS, distributed systems.
• Experience as Support Engineer, Consultant, DBA, SRE, Solutions Engineer, Software Engineer, or Systems Engineer.
• Availability for 24x7 global support with reliable connectivity.
• Strong English and Portuguese communication skills, and ability to work remotely.
• Teamwork, empathy, problem-solving mindset.
• Passion for building scalable, high-performance databases.
• Ability to build trusted relationships.
• Self-driven, curious, eager to learn and grow.

Bonus points:

• Experience with ClickHouse, OSS, and open-source technologies.
• Experience with Azure, GCP, or AWS.
• Experience with data pipelines like Kafka, Kinesis, Spark, or RabbitMQ.

Compensation:

For roles in the US, typical salary ranges are provided, depending on experience, location, and qualifications. Questions about compensation can be directed to [e-mail].

Perks:

• Flexible, remote-friendly work environment across 20 countries.
• Healthcare contributions.
• Stock options for new team members.
• Flexible time off policies.
• $500 home office setup stipend.
• Opportunities for global gatherings and in-person engagement.

Culture - We All Shape It:

As part of our first 500 employees, you will influence our culture. Learn more about our values, blog, and LinkedIn updates.

Equal Opportunity & Privacy:

We provide equal employment opportunities and prohibit discrimination and harassment. See our Privacy Statement for details.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Internet, Software Development, IT Services & Consulting