Technical Support Technician

Siemens Energy; Macaé; Presencial; BRL 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career growth

Health benefits

Paid time off

Parental leave

Global team

Country-specific rewards

Resumo da oferta

Siemens Energy is seeking a Gas Services Technical Support engineer for Latin America to act as a tier-two escalation point for field service engineers, diagnosing and resolving complex issues across gas turbines, generators, and related systems. You will coordinate with customers, field teams and internal engineers to drive resolution and provide recommendations for outages and lifetime extension.

The role emphasizes teamwork, documentation, and collaboration with R&D to validate corrective

Qualificações

• Proven troubleshooting and investigation abilities in complex systems.
• Strong analytical and problem-solving skills with initiative.
• Ability to work independently with limited supervision.
• Advanced English, both spoken and written, in a global environment.

Responsabilidades

• Act as tier-two escalation for field service engineers across Latin America.
• Coordinate with customers, field teams and engineering stakeholders to resolve issues.
• Provide maintenance strategies, risk assessments and lifetime extension recommendations.
• Develop and maintain technical documentation, service bulletins and diagnostic tools.
• Contribute to product improvements through collaboration with R&D and engineering teams.

Conhecimentos

Troubleshooting

Analytical thinking

Independent work

English communication

Collaboration

Formação académica

Engineering degree (Mechanical, Aeronautical, Industrial)

Descrição da oferta de emprego

A Snapshot of Your Day As part of the Gas Services Technical Support team for Latin America, you will play a critical role in ensuring business continuity by providing advanced engineering support to field operations across the region. Your day will involve acting as an expert escalation point for complex technical issues, supporting field service engineers during outages and unit operation. You will analyze problems independently, develop maintenance and risk recommendations, and contribute to long-term product improvements through documentation and collaboration with engineering teams. The role combines deep technical problem-solving with strong teamwork and knowledge sharing.

How You’ll Make An Impact

• Act as a tier-two escalation point for field service engineers, diagnosing and resolving complex technical issues related to gas turbines, generators, and associated systems across Latin America.
• Manage and investigate difficult product and operational issues from initial identification through final resolution, coordinating closely with customers, field teams, and internal engineering stakeholders.
• Provide technical recommendations for ongoing operations and planned outages, including maintenance strategies, risk assessments, and lifetime extension programs.
• Collaborate with engineering and R&D teams to validate corrective actions, contribute technical insights, and support continuous improvement of current and future product generations.
• Analyze recurring technical issues to identify root causes and deliver structured feedback that supports product reliability and performance improvements.
• Develop, update, and maintain technical documentation, service bulletins, inspection lists, diagnostic tools, and knowledge base content to improve troubleshooting efficiency and knowledge transfer to field teams.

What You Bring

• Technical degree in Engineering (Mechanical, Aeronautical, Industrial or related discipline) or equivalent practical experience.
• Typically 3-5 years of experience in technical support engineering, field service, or systems engineering within an industrial or high-technology environment.
• Demonstrated experience managing complex technical issues or projects end-to-end with limited supervision.
• Strong troubleshooting, analytical, and investigation skills, with the ability to work independently on complex systems - Specifically with SGT 800 equipment.
• Advanced English proficiency (oral and written), with the ability to communicate effectively in a global, multicultural environment.
• Experience with technical documentation, quality assurance processes, and workflow management.
• Strong teamwork and influencing skills, with the ability to collaborate across functions and communicate effectively with technical and non-technical stakeholders.

About The Team

You will join the Gas Services Technical Support team for Latin America, working closely with Field Service, Engineering, R&D, and regional business teams. The team provides expert-level technical support to ensure operational stability, knowledge sharing, and continuous improvement of gas service products and solutions across the region.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With ~100,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Career growth and development opportunities; supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• Parental leave
• Opportunity to work with a global team
• Additional rewards based on your country will be further discussed with the hiring team

https://jobs.siemens-energy.com/jobs