Technical support - HTML, CSS (English Fluent)

VWO; Brasil; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An innovative SaaS company is looking for a proactive Technical Account Manager to join their remote team. This role involves serving as the primary technical contact for customers, providing expert support, and fostering strong relationships. You'll leverage your technical expertise and customer service skills to resolve complex issues and drive product adoption. If you're passionate about delivering exceptional customer experiences and have a strong understanding of web technologies, this is a fantastic opportunity to make a significant impact in a fast-growing organization.

Qualificações

• 2-6 years of experience in technical account management or customer support.
• Strong understanding of web technologies and SaaS products.

Responsabilidades

• Serve as the primary technical contact for assigned customers.
• Provide expert technical support via email, chat, and phone.
• Collaborate with Development, QA, and Product Management teams.

Conhecimentos

Technical Account Management

Customer Support

Problem Solving

Web Technologies

Communication Skills

Interpersonal Skills

Formação académica

Bachelor’s degree in Computer Science

Ferramentas

Jira

Salesforce

Descrição da oferta de emprego

Technical support - HTML, CSS (English Fluent)

Join to apply for the Technical support - HTML, CSS (English Fluent) role at VWO.

Wingify is a remote-first, fast-growing SaaS company based in India, creating globally recognized technology products. Founded in 2010, our flagship product, VWO (Experience Optimization Platform), empowers businesses to optimize their digital experiences. We pride ourselves on innovation, customer focus, and a collaborative remote work culture.

About the Role:

We are seeking a proactive and customer-centric Technical Account Manager to join our team. In this role, you will be the dedicated technical point of contact for assigned customers, ensuring their success with VWO. You will leverage your technical expertise and customer service skills to build strong relationships, resolve complex issues, and drive product adoption. This role requires a strong understanding of web technologies and a passion for delivering exceptional customer experiences.

Responsibilities:

• Serve as the primary technical contact for assigned customers, building and maintaining strong relationships.
• Provide expert technical support via email, chat, and phone, addressing complex customer inquiries and troubleshooting technical challenges within the defined SLAs.
• Collaborate with Development, QA, and Product Management teams to resolve customer issues and provide feedback for product improvements.
• Log and track software defects using our bug tracking system (e.g., Jira), ensuring timely resolution.
• Create and maintain knowledge base articles and documentation to empower customers and internal teams.
• Conduct regular customer check-ins and provide proactive recommendations for product optimization.
• Proactively monitor customer accounts, identify potential issues, and develop solutions.
• Work closely with the Sales and Customer Success teams to ensure seamless customer onboarding and ongoing support.
• Proven experience in supporting enterprise customers and managing technical accounts.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to analyze logs and diagnose complex technical issues.
• Proactive, results-oriented, and able to manage multiple priorities.
• Experience with bug tracking systems (e.g., Jira) and CRM tools (e.g., Salesforce).

Desired Skills & Experience:

• 2-6 years of experience in a technical account management or customer support role.
• Bachelor’s degree in Computer Science or a related field.
• Strong understanding of web technologies and SaaS products.
• Excellent written and verbal communication skills.
• Experience working with remote teams.
• Bilingual - Fluent in written and spoken English plus Spanish/Portuguese.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Consulting, Information Technology, and Training

Industries

• Software Development