Technical Support Engineer – 4G/5G

FiberHome Brasil; São Paulo; On-site; BRL 120,000 - 180,000; Full time

Job summary

FiberHome Brasil, Brazil, seeks a Technical Support Engineer to support telecommunications projects, ensure successful equipment deployment, perform technical troubleshooting, and drive network performance and customer acceptance.

The ideal candidate combines hands-on technical expertise with project coordination, strong communication with customers, and the ability to work with international teams on long-term deployments.

Qualifications

• Bachelor's degree or higher in Telecommunications Engineering, Electronics, Communications, Information Technology, or a related field.
• At least 3 years of relevant experience in telecommunications project delivery, engineering implementation, product testing, or network optimization.
• Hands-on experience with telecommunications equipment testing, commissioning, deployment, and troubleshooting.
• Good understanding of 4G/5G radio access networks and core network architecture.
• Experience with network testing and optimization tools, such as Dingli, Spark, or Speedtest.
• Ability to independently manage technical issues, coordinate project activities, and support customer acceptance.
• Fluent spoken English for technical discussions, client meetings, and business communication.
• Strong English writing skills for technical reports, emails, and acceptance documentation.

Responsibilities

• Support telecommunications projects in Brazil, ensuring successful equipment deployment.
• Perform technical troubleshooting and monitor network performance.
• Coordinate with international teams and stakeholders for project delivery.
• Support customer acceptance and documentation efforts.

Skills

4G/5G knowledge

Base station deployment

Drive testing

Troubleshooting

Project delivery

Customer acceptance

Technical documentation

Client support

Cross-cultural communication

Education

Bachelor's degree in Telecommunications/ Electronics/ IT

Tools

Dingli

Spark

Speedtest

Job description

Job description

WE’RE HIRING: Technical Support Engineer – 4G/5G

FiberHome Brasil | Brazil | Technical Support & Project Delivery

FiberHome is looking for a skilled Technical Support Engineer to support telecommunications projects in Brazil, ensuring successful equipment deployment, technical troubleshooting, network performance, and customer acceptance.

The ideal candidate combines strong hands-on technical expertise with project coordination skills, customer-facing communication, and the ability to work effectively with international teams.

Preferred Qualifications

• Experience with large-scale telecommunications equipment deployment.
• Experience with batch deployment of base stations or repeaters and network-wide acceptance.
• Familiarity with local telecommunications construction standards, compliance requirements, and basic bidding processes.
• Experience providing technical training or certification guidance to customers and partners.
• Strong cross-cultural communication and stakeholder management skills.

Key Skills

4G/5G | Technical Support | Base Stations | Repeaters | Network Optimization | Drive Testing | Troubleshooting | Project Delivery | Customer Acceptance | Technical Documentation | Client Support

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Requirements

• Bachelor's degree or higher in Telecommunications Engineering, Electronics, Communications, Information Technology, or a related field preferred.
• At least 3 years of relevant experience in telecommunications project delivery, engineering implementation, product testing, or network optimization.
• Hands-on experience with telecommunications equipment testing, commissioning, deployment, and troubleshooting.
• Good understanding of 4G/5G radio access networks and core network architecture, including key signaling procedures.
• Experience with network testing and optimization tools, such as Dingli, Spark, or Speedtest.
• Ability to independently manage technical issues, coordinate project activities, and support customer acceptance.
• Fluent spoken English for technical discussions, client meetings, and business communication.
• Strong English writing skills for technical reports, project proposals, business emails, and acceptance documentation.
• Willingness to undertake long-term business travel and adapt to different working environments.
• Ability to work under pressure and manage competing technical priorities.