Technical Support Engineer

TECEZE; Guarulhos; Presencial; BRL 30.000 - 50.000; Tempo parcial

Resumo da oferta

A leading company is seeking an Information Technology Recruitment Consultant to provide on-site End-User Computing support. Your role will involve laptop imaging, troubleshooting printers, and delivering deskside IT support while ensuring high-quality service. Candidates should possess proven experience in EUC support and demonstrate strong troubleshooting skills.

Qualificações

• Proven experience in EUC support or IT helpdesk roles.
• Proficiency in laptop imaging and deployment tools.
• Strong knowledge of Windows OS and Microsoft Office Suite.

Responsabilidades

• Provide on-site End-User Computing support.
• Troubleshoot and resolve printer issues.
• Document work completed and update relevant tickets.

Conhecimentos

EUC support

troubleshooting

communication

documentation

Descrição da oferta de emprego

20 hours ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from TECEZE

Information Technology Recruitment Consultant @ TECEZE | Master's in HR

Overview:

This role provides on-site End-User Computing (EUC) support, including laptop imaging, printer troubleshooting, and general deskside IT support for users. The engineer will ensure minimal downtime, maintain device compliance, and deliver high-quality service aligned with ITIL practices.

Requirements:

• Proven experience in EUC support or IT helpdesk roles
• Proficiency in laptop imaging and deployment tools (e.g., SCCM, MDT, Autopilot)
• Hands-on experience with troubleshooting printers, scanners, and peripherals
• Strong knowledge of Windows OS, Microsoft Office Suite, and Active Directory
• Familiarity with ITSM tools (e.g., ServiceNow, Remedy)
• Excellent communication and documentation skills
• Ability to support users in person and resolve issues independently

Equipment:

• Laptop with administrative privileges
• USB imaging drives or access to deployment servers
• Printer diagnostic tools (software/firmware)
• Toolkit (screwdrivers, cable testers, adapters)
• Access to service desk or ticketing platform

Pre-Site Preparation:

• Verify list of users/devices needing support
• Ensure imaging tools are up to date and ready
• Confirm printer models and known issues if any
• Gather replacement parts (toners, cables, peripherals, etc.) if applicable
• Ensure access badges or permissions are ready for site entry

On-Site Activities:

• Perform laptop imaging and configuration
• Troubleshoot and resolve printer issues (paper jams, network errors, driver problems)
• Replace or upgrade hardware components as needed
• Maintain asset tracking and update inventory logs
• Coordinate with the service desk for ticket closure

Post-Site Activities:

• Document work completed and update relevant tickets
• Report recurring issues or risks to the team lead
• Return unused equipment and dispose of old hardware as per policy
• Share status updates with IT team/client
• Submit daily activity reports (if required)

Escalate to L2/L3 teams if:

• Imaging fails due to policy/server issues
• Hardware faults are beyond scope or require procurement
• Issues involve networking, application-specific bugs, or domain policies
• L2 Support Team
• Network/Server Admin Team
• Client POC or Onsite Supervisor

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at TECEZE by 2x

Sign in to set job alerts for “Technical Support Engineer” roles.

Technical Support / Customer Success Engineer (Remote)

Senior Technical Support Engineer - Tier 2

L2 Technical Support Consultant & Backend Engineer (LATAM, remotely)

Advanced Technical Support Engineer - Windows

Technical Support Engineer (Remote, BRA)

(Fluent English) L2 Technical Support Consultant (LATAM)

Technical Support Engineer II - Microsoft

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.