Technical Support Engineer

CHC Navigation | CHCNAV; Campinas; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A CHC Navigation, uma empresa global de soluções de navegação GNSS, está buscando um Engenheiro de Suporte Técnico para sua equipe LATAM. O profissional será responsável por treinar parceiros e clientes no uso de máquinas agrícolas, além de fornecer suporte técnico e desenvolver materiais de treinamento. Esta é uma excelente oportunidade em um mercado em crescimento, com remuneração compatível com a experiência.

Serviços

Ambiente de negócios excelente e perspectivas de carreira

Oportunidade de desenvolvimento em uma empresa global em rápido crescimento

Remuneração compatível com a experiência

Qualificações

• Mínimo de 3 anos de experiência em suporte técnico ou treinamento.
• Conforto em aprender novas aplicações de computador.

Responsabilidades

• Garantir a integração bem-sucedida de novos parceiros.
• Fornecer suporte técnico e treinamento sobre produtos.
• Desenvolver e gerenciar relacionamentos com revendedores e clientes.

Conhecimentos

Habilidades de resolução de problemas

Habilidades analíticas

Habilidades de apresentação

Fluência em Português

Inglês profissional

Formação académica

Bacharelado ou mestrado em Engenharia Agrícola, Geomática, Agricultura de Precisão ou área relacionada

Descrição da oferta de emprego

Direct message the job poster from CHC Navigation | CHCNAV

CHC Navigation is a global provider of innovative GNSS navigation and positioning solutions covering a wide range of professional applications, including land and airborne surveys, conventional GNSS surveys, 3D mass data acquisition, precision farming, unmanned navigation and robotics, real-time GNSS infrastructure, and more.

CHC Navigation is looking for a results-oriented Technical Support Engineer to join its LATAM team and take advantage of a significant growth opportunity in a rapidly expanding company. In this technical and hands-on role, you will ensure that our partners, resellers and clients are successfully trained in demonstrating, installing, and using our agriculture machinery. In addition, you will also be responsible for answering all technical questions and providing solutions in close communication with our worldwide Product Managers.

About the role

• Ensure the successful onboarding of new partners from both a hardware and software perspective.
• Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.
• Develop and manage the relationship with resellers and clients, being responsible for their product updates and technical requests.
• Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.
• Support sales functions as a technical expert/consultant for precision agriculture.
• Develop and update training materials.

Requirements

• Bachelor’s or master’s degree in Agricultural Engineering, Geomatics, Precision Agriculture, Agricultural Technology, or a related field.
• Minimum of 3 years of effective experience in customer service/technical support or technical training in agriculture machinery, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying...
• Fluency in Portuguese and professional level of English – written and oral – are mandatory.
• Possess strong problem-solving skills and excellent analytical skills.
• Presentation and public speaking skills, including training and technical demonstrations.
• Comfort with learning new computer applications.

Note: To be considered for this position, candidates must be Brazil citizens, and already living and eligible to work in Brazil.

Travel Requirements

There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV LATAM team.

What we offer

• A job in an international result-oriented company where you can make full use of your skills.
• Excellent business environment and career prospect in dynamic, high growth market.
• The opportunity to develop yourself and be part of a fast-growing global company.
• Remuneration commensurate with experience.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Training and Other

• Industries

  Surveying and Mapping Services and Agriculture, Construction, Mining Machinery Manufacturing

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