Associate Cloud Support Engineer

Akamai Technologies; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology company is looking for a Cloud Support Engineer Associate to join their technical support team. In this role, you will engage with customers to resolve technical issues and ensure satisfaction with the company's cloud services. Ideal candidates will have a Bachelor's degree in Computer Science or Engineering and a strong understanding of cloud technologies and networking protocols.

Serviços

Flexible working options

Comprehensive benefit plans

Opportunities for growth and development

Qualificações

• High-level understanding of cloud provider ecosystems (AWS, Azure).
• Understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS.
• Ability to engage and build relationships with customers.

Responsabilidades

• Ensure customer satisfaction with products and services.
• Solve technical problems for customers.
• Collaborate with internal teams to resolve issues.

Conhecimentos

Communication

Customer Support

Problem Solving

Networking Protocols

Formação académica

Bachelor's Degree in Computer Science/Engineering

High School Diploma in a related subject

Descrição da oferta de emprego

Are you passionate about cutting edge-technology, cloud computing, and what it can do for customers?

Would you like to work across diverse geographies,
environments, cultures, and technologies?

If so, then come join AkaTec, our technical support team!

We are responsible for delivering customer experiences for a broad range of businesses across the globe. We ensure that their online businesses are fast, reliable, and protected.

Partner with the best

In this role, you'll partner with our customers as an extension of their IT, engineering and DevOps. You'll be their primary point of contact to solve a range of technical issues as they arise.

As a Cloud Support Engineer Associate, you will be responsible for:

• Ensuring that our customers remain happy with our products and services.
• Working with customers to own and solve their technical problems.
• Acting as the main contact to proactively analyze and solve technical issues.
• Collaborating and working closely with internal cross-functional teams to drive problems to resolution.

Do what you love

To be successful in this role you will:

• Have a Bachelor's Degree in Computer Science/Engineering or a High School Diploma in
  a related subject.
• Have a high-level understanding of cloud
  provider ecosystems such as AWS, Azure, etc
• Have an understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS and
  layer 7 technologies.
• Have a natural ability to engage, influence, and build trusted relationships with customers in difficult environments.
• Have excellent communication and presentation skills.
• Have a passion for customer support and a high sense of ownership of customer
  issues.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!