Technical Support Engineer

CHC Navigation | CHCNAV; Belo Horizonte; On-site; BRL 60,000 - 90,000; Full time

Benefits offered by this job

Serious professional challenges

Secure and well-paid job

Opportunity to influence CHCNAV Brazil

Job summary

CHC Navigation is seeking a highly motivated Technical Support Engineer to join our Brazil team. The role focuses on delivering exceptional technical support to partners and enterprise customers, training and enabling customers on CHCNAV products and solutions, and traveling to partner locations or customer sites as needed.

You will act as the technical expert backing up sales teams, conducting on-site field tests, demos, and hands-on training, while maintaining strong relationships with

Qualifications

• Hands-on technical support and field service experience for geospatial & surveying equipment.
• Fluent in English and Portuguese (spoken & written).
• Ability to train customers and perform product demonstrations and trainings.

Responsibilities

• Deliver prompt, high-quality technical support and customer service to partners and enterprise customers.
• Lead onboarding for new partners, resellers and customers, covering hardware and software.
• Perform on-site field tests, product demos and hands-on training sessions.
• Build long-term relationships with resellers and partners and collect feedback to improve satisfaction.
• Conduct root-cause analysis for product incidents, including testing, troubleshooting and bug reporting.
• Coordinate with CHCNAV Shanghai HQ for product updates and alignment on requirements.
• Stay informed about GNSS technologies and competitive offerings in Brazil.

Skills

Field service experience

Geospatial equipment

GNSS / RTK

English & Portuguese fluency

Job description

CHC Navigation is a global provider of innovative GNSS navigation and positioning solutions covering a wide range of professional applications, including land and airborne surveys, conventional GNSS surveys, 3D mass data acquisition, precision farming, unmanned navigation and robotics, real-time GNSS infrastructure, and more.

CHC Navigation is looking for a highly motivated and outstanding Technical Support Engineer for our fast-growing business to join our Brazil team. As Technical Support Engineer will lead technical processes, and tools to deliver an amazing technical support experience for CHCNAV partners, distributors and clients! We need your strong passion for a five-star technical support experience. In this role you will have tremendous influence and impact because our partners are our best asset to grow business, and a solid technical support experience is essential to build trust and reliability.

Responsibilities

In this role, your primary responsibility will be to ensure our partners and enterprise customers are successfully trained to demonstrate, install, and flawlessly use CHCNAV products and solutions. As a technical support engineer, you are also responsible for answering any technical questions , issues and requests. In many cases, this job also requires traveling to business partner locations or customer sites for training or demo purposes. Finally, this includes but is not limited to the following critical competencies:

• Deliver prompt, high-quality technical support and customer service to business partners, dealers and enterprise end-customers
• Drive smooth onboarding for new partners, resellers and customers covering both hardware and software of geospatial products
• Act as the technical expert to backstop sales teams with professional technical information and solution support
• Organize and conduct on-site field tests, product demos and hands-on training sessions
• Nurture long-term relationships with resellers and partners; track their feedback and technical requirements continuously to lift partner satisfaction and retention
• Carry out root-cause analysis for product-related incidents, including case follow-up, testing, troubleshooting, bug reporting and feature enhancement request submission
• Collaborate closely with CHCNAV Shanghai HQ to align on technical issues, customer requirements and product roadmap; submit regular status reports and sync up with HQ for the latest product updates
• Keep abreast of cutting-edge GNSS technologies and competitor offerings in the Brazilian geospatial market
• Create, revise and maintain localized training materials, operation manuals and user guides for local users
• Effectively collaborate within a cross-timezone global team

Required Skills

• Hands-on technical customer support / field service experience for geospatial & surveying equipment
• Solid practical experience with GNSS / RTK systems; able to perform RTK setup, operation, troubleshooting and user training independently
• Fluent in English and Portuguese (spoken & written).
• Strong verbal and written communication skills
• Confident in public presentation, technical training and live product demonstration
• Strong troubleshooting and logical problem-solving capability, with good analytical thinking and business judgment
• Professional, approachable communication style to build trust with local partners and customers

Travel Requirements

There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHC NAV Brazil team

What can we give you in return?

• Serious professional challenges
• A secure and well-paid job
• The opportunity to contribute to the build the future of CHCNAV in Brazil.