Technical Service Engineer

SOFAR; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

SOFAR is seeking an experienced Technical Service professional in Brazil to join our fast-growing solar energy team. The role focuses on inverter and battery installation training, remote and on-site troubleshooting, and ensuring high-quality after-sales support across the region.

The ideal candidate holds a Bachelor's in Electronics/Electrical, has at least 5 years in the solar industry, and is willing to travel 50% or more.

Qualificações

• Bachelor's degree in Electronics and Electrical or related majors.
• Minimum 5 years of related experience in the solar industry.
• Willing to travel 50% or more per year.

Responsabilidades

• Inverter/Battery installation instruction and maintenance training.
• Answering consulting phone calls, reply to the e-mails for customer support.
• Remote or onsite inverter troubleshooting. Inverter replacement, defect inverter troubleshooting and able to do site visit when needed.
• Collect clear after-sales support cases Data and report to the leader.
• Other teamwork assigned by the team leader.
• Having knowledge of String Inverter, Hybrid Inverter and Utility-Based Projects adding advantage.
• Responsible for after-sales support activity in the Particular Region.

Conhecimentos

Self-motivated

Problem solving

Fast learner

Travel readiness

Formação académica

Bachelor's degree in Electronics and Electrical or related majors

Descrição da oferta de emprego

Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this unique individual, we’d love to meet you.

The role and responsibility of Technical Service personnel include but not limited to the following:

In this role you will:

1. Inverter/Battery installation instruction and maintenance training;
2. Answering consulting phone calls, reply to the e-mails for customer support;
3. Remote or onsite inverter troubleshooting. Inverter replacement, defect inverter troubleshooting and able to do site visit when needed.
4. Collect clear after-sales support cases Data and report to the leader.
5. Other teamwork assigned by the team leader.
6. Having knowledge of String Inverter, Hybrid Inverter and Utility-Based Projects adding advantage.
7. Responsible for after-sales support activity in the Particular Region.

We are looking for:

• Bachelor's or above holders in Electronics and Electrical or other related majors
• Self-motivator with a minimum of 5 years of related experience in the solar industry is a must
• Energetic professional who may travel 50% or above per year