Sales & Service Representative

MKS Instruments; Taboão da Serra; On-site; BRL 180,000 - 240,000; Full time

Job summary

MKS Atotech Brazil is seeking a Sales & Service Professional to manage and grow strategic accounts, conduct technical and commercial visits, and promote the company’s surface finishing portfolio. You will work closely with Inside Sales, Laboratory, Marketing, and Product Management teams to identify opportunities and deliver high-value solutions.

You will report to the Business Manager and travel ~20% of your time to client sites, ensuring compliance with QEHS policies and delivering revenue

Qualifications

• Bachelor’s degree in chemistry or related field and CRQ registration.
• At least 5 years in technical-commercial roles within surface finishing.
• Strong knowledge of surface finishing and electroplating processes; capable of troubleshooting.
• Proficient in CRM tools and Microsoft Office applications.
• Excellent communication, negotiation, and teamwork skills.

Responsibilities

• Manage and grow strategic accounts and long-standing customer relationships.
• Plan and execute technical and commercial customer visits; develop new market opportunities.
• Promote the adoption of the full portfolio of products and solutions.
• Provide technical support, including evaluations, troubleshooting, and recommendations.
• Prepare detailed technical and commercial reports documenting activities and results.
• Promote MKS Atotech's technologies and processes within the market.
• Drive commercial growth of the Surface Finishing portfolio in line with business strategy.
• Maintain accurate CRM records of visits, opportunities, and forecasts.

Skills

Bachelor’s degree in chemistry or a相关

CRQ registration

5+ years in technical-commercial roles

Surface finishing & electroplating

CRM proficiency

MS Office proficiency

Customer-focused and consultative

Negotiation & teamwork

Education

Bachelor’s degree in chemistry or related field

Tools

CRM tools

Microsoft Office

Job description

A Day in Your Life at MKS:

As a Sales & Service Professional at MKS Atotech Brazil, you will serve as a technical and commercial representative, responsible for managing and expanding our customer portfolio through technical and commercial visits, identifying new business opportunities, and developing new market segments. Working closely with the Inside Sales, Laboratory, Marketing, and Product Management teams, you will help define and implement the most effective strategies for each project, delivering high-value solutions to customers while driving sustainable revenue growth.

This role requires a strong customer focus, the ability to understand both technical and commercial challenges, and a consultative approach to promoting MKS Atotech's technologies and solutions. In this role, you will report directly to the Business Manager.

You Will Make an Impact By:

• Manage and grow strategic accounts and long-standing customer relationships, identifying business expansion opportunities and driving profitable growth.
• Plan and execute technical and commercial customer visits, ensuring effective account coverage and the development of new market opportunities.
• Prospect new customers and promote the adoption of the company's full portfolio of products, technologies, and solutions.
• Provide technical support to customers, including process evaluations, troubleshooting activities, and recommendations to optimize operational performance.
• Prepare detailed technical and commercial reports, documenting activities, results, recommendations, and agreed actions.
• Serve as a technical ambassador for MKS Atotech, promoting the company's technologies, products, and processes within the market.
• Drive commercial growth of the Surface Finishing portfolio in alignment with the company's business strategy and growth objectives.
• Support the Business Manager by providing timely market intelligence, competitive analysis, industry trends, and business opportunity insights.
• Maintain accurate and up-to-date CRM records, including customer visits, sales opportunities, ongoing projects, forecasts, and other relevant account information.
• Collaborate closely with Laboratory, Marketing, Product Management, Operations, and Customer Service teams to ensure successful project implementation and high levels of customer satisfaction.
• Ensure compliance with all Quality, Environmental, Health, and Safety (QEHS) policies, procedures, and requirements.
• Conduct all activities in a safe, ethical, and compliant manner, adhering to applicable regulations, company policies, and MKS Atotech standards.
• Travel regularly to customer sites, with expected travel representing approximately 20% of working time.

Skills You Bring:

• Bachelor's degree in chemistry, Industrial Chemistry, Chemical Engineering, or a related field.
• Active and valid registration with the Regional Chemistry Council (CRQ).
• Minimum of 5 years of experience in technical-commercial roles within the surface finishing industry.
• Strong knowledge of surface finishing and electroplating processes, including industrial applications and process troubleshooting.
• Proven experience in technical customer support, business development, and strategic account management.
• Proficiency in CRM tools and Microsoft Office applications.
• Advanced English skills, including both business communication and technical documentation.
• Excellent interpersonal, communication, negotiation, and teamwork skills.
• Self-driven, results-oriented professional with a strong customer focus and a commitment to creating business value.

Preferred Qualifications

• Postgraduate degree, MBA, or specialization in Business Management, Sales, Marketing, Business Strategy, Project Management, or related fields.
• Training or certifications in consultative selling, negotiation, account management, or business development.

Physical Demands and Working Conditions:

• Physical Demand: employee must be able to drive a passenger vehicle for hours when traveling to visit clients in the assigned region. Must be familiar with and strictly adhere to the "Travel Safety" procedure, which details trip planning and vehicle maintenance.
• Working Condition: as part of the role, the professional will visit external clients and may be required to work on the client company's production lines. They must be familiar with the safety regulations of both the client and MKS Atotech, fully complying with all applicable rules.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliate