Technical Customer Support/ Technical Support Engineer

Rocket Lab; Campinas; Híbrido; BRL 30.000 - 50.000; Tempo integral

Resumo da oferta

A leading company in the transport sector is seeking a Technical Customer Support Engineer to provide second-level support and maintain system documentation. The role offers hybrid work in Campinas or Londrina and requires strong technical skills and fluency in English.

Qualificações

• At least 2 years of experience as a Technical Support Engineer.
• Strong knowledge of HTTP/SOAP/REST/FTP application configurations.
• Knowledge of Java is a plus.

Responsabilidades

• Provide 2nd level support for technical inquiries.
• Analyze technical system behaviors and resolve customer issues.
• Monitor performance of the TRANSPOREON platform.

Conhecimentos

Technical knowledge of SQL

Technical knowledge of XML

Technical knowledge of JSON

Fluency in English

Descrição da oferta de emprego

Job Title: Technical Customer Support/ Technical Support Engineer

Location: Hybrid - Campinas or Hybrid - Londrina

Sector: Transport and Logistical

At Transporeon - A Trimble Company - we embrace transformation and change in total sync with one another. We rethink, reinvent, and rework ideas from one moment to the next – as many times as is necessary to get the job done right. That’s how we respond to the new challenges that we face each and every day. And regardless of whether you are just starting your career or are already a pro – we believe you can be the transformation. Are you ready?

The Technical Support Specialist is responsible for providing immediate solutions or deeper technical analysis to technical support requests from other departments. This role involves monitoring the performance of the TRANSPOREON platform, reacting to relevant incidents, performing minor enhancements or configuration changes, and maintaining up-to-date documentation.

Responsibilities:

• Provide 2nd level support for technical inquiries.

• Analyze the behavior of technical systems and steer internal efforts to resolve issues occurring for customers.

• Configure standard components for existing customers.

• Monitor the performance of the TRANSPOREON platform and respond to relevant incidents.

• Ensure the completeness and constant updating of system documentation.

• Receive technical support requests from other departments via tickets and provide immediate solutions or deeper technical analysis. This includes questions about technical processes, system failures, software bugs, and performance issues, all based on the appropriate service level.

• Perform minor enhancements or configuration changes to existing customers’ system configurations.

• Delegate cases requiring special expertise to responsible teams via tickets, monitor progress, and demand requested solutions.

Qualifications:

• Previous experience as Technical Support Engineer for at least 2 year

• Good knowledge of web-based application configuration (HTTP/SOAP/REST/FTP).

• Good knowledge of Java will be a plus.

• Proven experience with technical knowledge of SQL, XML, XSL, JSON, CSV, and MS Office.

• Fluency in English is mandatory.

• Fluency in the native language of the country of employment.

Our Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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About Trimble
Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com