Technical Client Success Specialist (f/m/d)

Jobgether; Brasil; Presencial; BRL 60 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Four-day Flexi-Week

Flexible hybrid

Remote-work support

Meal vouchers

Public transport voucher

Health & wellbeing

Learning academy

Peer recognition

Global collaboration

Diversity & inclusion

Resumo da oferta

Jobgether is seeking a Technical Client Success Specialist (f/m/d) based in Brazil. You will be the first point of contact for technical support, triaging and resolving straightforward issues while coordinating with specialist teams as needed.

You will engage with clients using clear communication, document findings, and contribute to knowledge sharing within a global support organization. A flexible hybrid work model and remote-friendly setup are offered.

Qualificações

• Experience with ticketing systems or CRM platforms.
• Strong written and verbal English communication.
• Structured problem-solving mindset with attention to detail.
• Ability to work in a fast-paced environment and manage multiple requests.
• Willingness to learn, share knowledge, and improve processes.

Responsabilidades

• Serve as first contact for incoming technical support requests.
• Triaging, categorizing, and prioritizing tickets by urgency and impact.
• Resolve straightforward technical issues using established processes.
• Document findings and escalate complex cases with context.
• Maintain accurate case records and ensure SLA alignment.
• Communicate clearly with clients and internal stakeholders.
• Contribute to knowledge sharing and process improvements.
• Collaborate within a global technical support team.

Conhecimentos

Customer service

Communication

Troubleshooting

Problem solving

Time management

Ticketing systems

CRM platforms

English communication

Autonomy

Ferramentas

CRM platforms

Ticketing systems

Knowledge base tools

Descrição da oferta de emprego

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Client Success Specialist (f/m/d) based in Brazil.

This is a customer-focused technical support opportunity within a global Level 1 Triage team.
You will be the first point of contact for incoming technical support requests, helping clients receive fast, accurate, and professional assistance.
Your responsibilities will include assessing, categorizing, prioritizing, and resolving straightforward technical issues while identifying cases that require specialist support.
You will combine customer service, technical troubleshooting, organization, and clear communication to keep support operations running efficiently.
The role offers exposure to a broad range of client challenges and opportunities to continuously develop your technical knowledge.
You will also contribute to knowledge sharing and process improvements that strengthen the overall support experience.
This position is well suited to someone who enjoys solving problems, working in a fast-paced environment, and making a direct impact on client satisfaction.

Accountabilities

• Act as the first point of contact for incoming technical support requests, providing professional and customer-focused assistance throughout the initial support experience.
• Triage, categorize, and prioritize incoming tickets according to their urgency, complexity, and business impact.
• Resolve straightforward technical issues and service requests using established processes, troubleshooting techniques, and available resources.
• Perform initial technical investigations by gathering relevant information, identifying symptoms, and documenting findings clearly for further analysis.
• Escalate complex or specialized technical issues to the appropriate specialist teams while ensuring sufficient context and information is provided.
• Maintain accurate and complete case records, ensuring tickets are properly documented and progressed in line with applicable service-level expectations.
• Communicate clearly and professionally with clients and internal stakeholders, keeping relevant parties informed throughout the support process.
• Contribute to knowledge-sharing activities, documentation, and continuous process improvements designed to increase support efficiency and client satisfaction.
• Collaborate effectively within a global technical support organization and help maintain a consistent, high-quality client experience.

Requirements

• Strong customer service and communication skills, with the ability to interact professionally and empathetically with clients experiencing technical issues.
• Basic technical troubleshooting knowledge and a genuine interest in technology, with the motivation to continue developing technical expertise.
• A structured problem-solving mindset, strong attention to detail, and the ability to investigate issues methodically.
• Excellent organizational and time-management skills, including the ability to manage multiple support requests and competing priorities.
• Ability to work effectively in a fast-paced environment while maintaining accuracy, responsiveness, and a high standard of customer service.
• Experience working with ticketing systems, CRM platforms, or other customer support tools is desirable.
• Ability to recognize when an issue can be resolved independently and when it requires escalation to a specialist team.
• Strong written and verbal English communication skills are required because the role operates within a global team and involves international client and stakeholder communication.
• Ability to work collaboratively with distributed teams while also demonstrating autonomy, reliability, and ownership of assigned cases.
• A proactive attitude toward learning, knowledge sharing, and continuous improvement.

Benefits

• Four-day Flexi-Week arrangement, with one lighter or fully disconnected day each week while maintaining full pay and the full annual holiday allowance.
• Flexible hybrid working model designed to support collaboration, trust, autonomy, and flexibility.
• Monthly contribution toward work-related expenses to help support remote-working costs.
• Furniture package to help create a comfortable and productive home workspace.
• Meal vouchers to support lunch expenses.
• Public transportation voucher or card for commuting to the office when required.
• Access to global health and wellbeing initiatives.
• Learning and professional development opportunities through an internal learning academy.
• Peer-to-peer recognition programs that celebrate employee contributions.
• International and collaborative working environment with colleagues across different markets and cultures.
• Strong focus on diversity, inclusion, authenticity, and professional development.
• Opportunity to build technical expertise through exposure to a wide range of client challenges and support scenarios.
• Compensation and any additional benefits applicable to Brazil are determined by the hiring company and will be discussed during the recruitment process.