Technical account manager- French Speaker

MasterCard; São Paulo; Presencial; BRL 100.000 - 150.000; Tempo integral

Resumo da oferta

MasterCard is seeking a Senior Specialist in Technical Account Management who is a native French speaker. This role involves providing exceptional support to customers, resolving technical issues, and collaborating with engineering teams. Candidates should have a Bachelor's degree in Computer Science and strong skills in JavaScript, HTML, and CSS.

Qualificações

• Native French speaker.
• 2+ years front-end developer experience.
• Familiarity with e-commerce-specific terms.

Responsabilidades

• Become an expert in Dynamic Yield products focusing on technical aspects.
• Provide world-class support by resolving customer issues.
• Interface with customers to document technical requirements.

Conhecimentos

JavaScript

HTML

CSS

Technical client-facing experience

Digital marketing solutions

Formação académica

Bachelor's degree in Computer Science

Descrição da oferta de emprego

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Specialist, Technical Account Management - French Speaking

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Our Technical Account Manager must have a strong technical aptitude along with personality strengths in self-starting and being proactive. A proven track record of creating and maintaining deep, lasting relationships with customers is essential, as you’ll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield’s customers.

Role

• Become an expert in Dynamic Yield products, with a focus on the technical aspects.
• Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer’s purchase(s) of Dynamic Yield products.
• Provide world-class support by taking ownership of customer issues from initial contact to resolution, including troubleshooting, determining root cause, and ensuring the customer understands the resolution.
• Partner with Engineering and Development teams to resolve customer issues.

All About You

• Native French speaker.
• Bachelor's degree in Computer Science or equivalent experience.
• Technical client-facing experience or 2+ years front-end developer experience.
• Advanced skills in JavaScript, HTML, CSS; Java skills are a plus.
• Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email) within a SaaS environment.
• Familiarity with e-commerce-specific terms and configurations is preferred.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with inherent risks. Every person working for or on behalf of Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of accessed information.
• Report any suspected security violations or breaches.
• Complete all mandatory security trainings per Mastercard’s guidelines.