Systems Analyst

CloudDevs; Brasil; Presencial; BRL 264 410 - 370 174; Tempo integral

Vantagens oferecidas por esta oferta de emprego

30 paid days off per year

5 paid sick days and up to 60 days of medical leave

Partially covered health insurance after probation

Wellness bonus for gym memberships

Resumo da oferta

A prominent technology company is seeking a responsible and eager-to-learn Network Operations Center Engineer to join the 24/7 support team. This role involves ensuring the stability and performance of client applications and infrastructure. Key responsibilities include incident response, troubleshooting, and collaborating with teammates. Candidates should have 2+ years in IT support, strong Linux and Windows skills, and experience with monitoring tools. This fully remote position offers flexibility and various benefits.

Qualificações

• 2+ years of experience in IT support and incident management required.
• Hands-on troubleshooting experience with hardware, networks, and applications essential.
• Solid knowledge of Linux and Windows administration required.

Responsabilidades

• Provide technical support for client applications.
• Investigate and resolve issues in Windows and Linux environments.
• Monitor system health and performance using DataDog.

Conhecimentos

2+ years of experience in IT support and incident management

Hands-on experience troubleshooting hardware, operating systems, networks, and web applications

Solid Linux and Windows administration skills

Experience with monitoring tools (LogicMonitor, Datadog)

Familiarity with AWS and Azure

Basic knowledge of networking concepts

Intermediate+ English level

Excellent communication and collaboration skills

Ferramentas

DataDog

LogicMonitor

Docker

Jira

Confluence

Descrição da oferta de emprego

? Are you in Brazil, Argentina or Colombia? Join us as we actively recruit in these locations, offering a comfortable remote environment. Submit your CV in English, and we’ll get back to you!

We invite a responsible and eager-to-learn Network Operations Center Engineer to join our 24/7 support team, helping ensure the stability and performance of client applications and infrastructure. Our client provides retailers with a centralized, flexible, and secure payment platform that enables customers to shop anytime and through any channel. You’ll respond to incidents, troubleshoot issues, and monitor systems, collaborating closely with teammates and providing timely updates to stakeholders.

What’s in it for you:

• Join a global IT team, gain international company experience, and enjoy the flexibility of 8-hour shifts
• Work hands-on with modern monitoring and alerting tools, incident management systems, and cloud platforms
• Build your skills in a 24/7 operational support environment, improving resilience, problem-solving, and analytical thinking

Is that you?

• 2+ years of experience in IT support and incident management
• Hands-on experience troubleshooting hardware, operating systems, networks, and web applications
• Solid Linux and Windows administration skills (services, networking, logs, performance)
• Experience with monitoring, alerting, and observability tools (LogicMonitor, Datadog)
• Familiar with cloud platforms (AWS, Azure) — core services such as EC2/VMs, ECS, S3/Storage, networking, load balancing, scaling.
• Understanding of web application architecture and servers (Apache, NGINX, IIS)
• Basic knowledge of networking concepts (DNS, TCP/IP, HTTP, SSL, routing, firewalls)
• Intermediate+ English level (verbal and written)
• Excellent communication, collaboration, and documentation skills
• Flexibility and adaptability in a 24/7 support environment
• Ability to follow processes consistently
• Ability to quickly learn and develop technical skills, adjusting to evolving tools, processes, and workflows
• Analytical mindset and logical approach to troubleshooting

Desirable:

• Familiarity with Prometheus, Grafana, and PagerDuty
• Experience with Jira and Confluence
• Experience with MongoDB and container management tools (k8s, Docker)
• Understanding of cloud-based infrastructure principles

Key responsibilities and your contribution

In this role, you’ll be part of our 24/7 support team, ensuring the stability and performance of client applications and infrastructure. You’ll work in rotating 8-hour shifts that include days, evenings, nights, and weekends.

• Provide technical support for client applications, including incident response, troubleshooting, and escalation when required
• Investigate and resolve issues in Windows and Linux environments using logs, metrics, and monitoring data
• Monitor system health and performance using DataDog and LogicMonitor
• Configure and maintain DataDog monitors, dashboards, and alerts
• Suggest improvements to application performance and reliability based on analysis
• Share timely and clear updates to teammates, stakeholders, and clients on incidents and resolutions

What’s working at Dev.Pro like?

Dev.Pro is a global company that’s been building great software since 2011. Our team values fairness, high standards, openness, and inclusivity for everyone — no matter your background

?We are 99.9% remote — you can work from anywhere in the world
? Get 30 paid days off per year to use however you like — vacations, holidays, or personal time
?? 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child
?? Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months
? We pay in U.S. dollars and cover all approved overtime
?Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events

Our next steps:

? Submit a CV in English — ? Intro call with a Recruiter — ? Interview — ? Offer

Interested? Find out more:

?How we work

? LinkedIn Page

? Our website

?IG Page

About the company

At Dev.Pro, we partner with businesses worldwide, from startups to Fortune 500 companies — across fintech, retail, hospitality and beyond. With a remote-first mindset and a team in 55+ countries, we focus on aligning technical expertise with client needs, communicating clearly, and staying adaptable as priorities shift. This commitment to ownership and flexibility helps us create lasting partnerships — so you can focus on what you do best.