Supervisor de Serviços de Campo

JBT Marel; Campinas; Presencial; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

JBT Marel is seeking a Field Service Supervisor to lead and develop a team of 10 to 20 field service engineers, ensuring efficient and high-quality service delivery to customers across Brazil. You will manage daily operations, monitor KPIs, coordinate with scheduling and support teams, and mentor technicians to improve skills, safety, and customer satisfaction.

This leadership role requires strong guidance, a focus on safety and quality in field service operations, and collaboration with

Responsabilidades

• Manage the daily operations of the Field Service team, ensuring work orders are completed on time and within budget.
• Monitor team performance through KPI benchmarking, utilization levels, and continuous improvement initiatives.
• Act as a key partner to stakeholders such as scheduling, technical support, and business units.
• Conduct recruitment, onboarding, training, certifications, performance evaluations, and other personnel actions in alignment with the Field Service Manager.
• Support the development of team members through mentoring and skill enhancement.
• Collaborate with the Field Service Manager to optimize processes and Field Service activities.
• Lead by example, maintaining a strong focus on safety, quality, and customer satisfaction.

Descrição da oferta de emprego

We are looking for a Field Service Supervisor to lead and develop a team of approximately 10 to 20 field service engineers, ensuring efficient and high‑quality service delivery to our customers.

Main Responsibilities

• Manage the daily operations of the Field Service team, ensuring work orders are completed on time and within budget.
• Monitor team performance through KPI benchmarking, utilization levels, and continuous improvement initiatives.
• Act as a key partner to stakeholders such as scheduling, technical support, and business units.
• Conduct recruitment, onboarding, training, certifications, performance evaluations, and other personnel actions in alignment with the Field Service Manager.
• Support the development of team members through mentoring and skill enhancement.
• Collaborate with the Field Service Manager to optimize processes and Field Service activities.
• Lead by example, maintaining a strong focus on safety, quality, and customer satisfaction.