Supervisor, Field Service

JBT Marel Corporation; Campinas; Presencial; BRL 60 000 - 80 000; Tempo integral

Resumo da oferta

JBT Marel Corporation is seeking a Field Service Supervisor in Campinas, Brazil, to lead and develop a team of 10 to 20 field service engineers. This role involves managing daily operations, ensuring efficient service delivery, and optimizing field service activities.

The ideal candidate has experience in team leadership, KPI benchmarking, and a commitment to safety and quality standards. Join us to drive excellence in field service operations.

Qualificações

• Experience leading a team of field service engineers.
• Strong understanding of KPI benchmarking and performance evaluation.
• Ability to optimize processes within field service operations.

Responsabilidades

• Manage daily operations of the Field Service team.
• Monitor team performance and ensure timely completion of work orders.
• Conduct recruitment, onboarding, and training for team members.
• Collaborate with stakeholders to enhance service delivery.

Conhecimentos

Team leadership

KPI benchmarking

Process optimization

Mentoring

Descrição da oferta de emprego

## Supervisor, Field ServiceApplylocations: BR - Campinastime type: Full timeposted on: Posted Todayjob requisition id: 21994We are looking for a **Field Service Supervisor** to lead and develop a team of approximately **10 to 20 field service engineers**, ensuring efficient and high‐quality service delivery to our customers.**Main Responsibilities*** Manage the daily operations of the Field Service team, ensuring work orders are completed on time and within budget.* Monitor team performance through KPI benchmarking, utilization levels, and continuous improvement initiatives.* Act as a key partner to stakeholders such as scheduling, technical support, and business units.* Conduct recruitment, onboarding, training, certifications, performance evaluations, and other personnel actions in alignment with the Field Service Manager.* Support the development of team members through mentoring and skill enhancement.* Collaborate with the Field Service Manager to optimize processes and Field Service activities.* Lead by example, maintaining a strong focus on safety, quality, and customer satisfaction.