Strategic Design Leader

Jobgether; Brasil; On-site; BRL 420,000 - 720,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Professional certification opportunity

LinkedIn Learning access

Global career development

Job summary

Jobgether, partnering with a leading design consultancy, seeks a Strategic Design Leader based in Brazil to shape opportunities across strategy, CX, and digital transformation in Latin America.

You will translate ambiguity into strategic direction, align senior stakeholders with actionable transformation plans, and champion AI-enabled ways of working while maintaining quality and rigor across client engagements.

Qualifications

• 10+ years in experience strategy, service design, innovation, or related fields.
• Ownership of complex client engagements from framing to recommendations.
• Experience with senior client stakeholders and account leadership.
• Strong portfolio with executive-level narratives and transformation initiatives.
• Advanced facilitation skills for productive discussions.
• Fluency in English; Spanish strongly preferred.

Responsibilities

• Lead discovery and framing for transformation initiatives, reducing ambiguity and defining directions.
• Integrate customer needs, business objectives, and feasibility into strategic perspectives.
• Translate challenges into hypotheses, decisions, and actionable plans.
• Facilitate discussions with senior stakeholders and build consensus on priorities.
• Define experience visions, guiding principles, journeys, and future-state concepts.
• Identify friction points across channels and operating models.
• Translate recommendations into experience frameworks, roadmaps, and briefs.
• Ensure solutions are financially viable and aligned with goals.
• Collaborate with account/delivery leaders on opportunities and proposals.
• Develop proposal narratives, methodologies, and governance structures.
• Create viewpoints, demonstrations, and prototype narratives for clients.
• Participate in pitches, workshops, and executive meetings.
• Combine user research, market intelligence, and stakeholder perspectives into insights.
• Distinguish evidence from assumptions and produce decision-ready narratives.
• Produce executive presentations and strategic documents.
• Maintain information architecture and visual storytelling quality.
• Leverage AI tools to accelerate research and prototyping.
• Establish repeatable AI-enabled workflows with verification and quality checks.
• Help teams use AI while preserving strategic depth.

Skills

Facilitation

Analytical thinking

Written communication

Presentation skills

Stakeholder management

English fluency

Spanish proficiency

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Strategic Design Leader based in Brazil.

We are seeking an experienced strategic design professional to shape opportunities and guide complex business challenges across strategy, customer experience, and digital transformation throughout Latin America. In this influential role, you will turn ambiguity into clear strategic direction, compelling narratives, and actionable transformation plans. You will work closely with senior stakeholders, account leaders, and multidisciplinary teams to align business objectives with customer needs and technical realities. Combining research, facilitation, and strong storytelling, you will help organizations make confident, informed decisions. You will also champion AI-enabled ways of working to accelerate research, synthesis, and prototyping while maintaining high standards of quality and strategic rigor. This is an opportunity to influence major client engagements and deliver meaningful impact in an international, collaborative environment.

Accountabilities

• Lead discovery and problem-framing activities for complex transformation, modernization, and innovation initiatives, helping teams reduce ambiguity and define clear directions.

• Integrate customer needs, business objectives, operational realities, and technical feasibility into cohesive strategic perspectives.

• Translate complex challenges into hypotheses, decisions, actionable plans, and measurable outcomes.

• Facilitate discussions with senior stakeholders, aligning competing perspectives and building consensus around strategic priorities.

• Define experience visions, guiding principles, customer journeys, service ecosystems, and future-state concepts that support transformation.

• Identify friction points, opportunities, and intervention moments across customer channels, organizational roles, and operating models.

• Translate strategic recommendations into experience frameworks, roadmaps, and prototype briefs that guide execution.

• Ensure proposed solutions are financially viable, operationally realistic, and aligned with business goals.

• Collaborate with account and delivery leaders to shape strategic opportunities, client propositions, and new business pursuits.

• Develop proposal narratives, methodologies, workstreams, staffing plans, estimates, and governance structures.

• Create points of view, demonstrations, and prototype narratives that help clients evaluate opportunities and make informed decisions.

• Participate in pitches, workshops, executive meetings, and follow-up discussions to advance client engagements.

• Combine user research, market intelligence, competitive analysis, stakeholder perspectives, and operational data into meaningful insights.

• Distinguish validated evidence from assumptions, identify information gaps, and turn findings into clear recommendations and decision-ready narratives.

• Produce executive presentations, strategic documents, proposals, workshop materials, transformation narratives, and decision-support tools.

• Maintain high standards of information architecture, visual storytelling, and editorial quality across all deliverables.

• Leverage AI tools such as Microsoft Copilot, ChatGPT, Claude, Figma AI, Miro AI, and research agents to accelerate research, synthesis, content development, and prototyping.

• Establish repeatable AI-supported workflows with appropriate verification, judgment, and quality assurance.

• Help teams use AI to expand delivery capabilities while preserving strategic depth and avoiding generic outputs.

• Provide strategic guidance to researchers, service designers, UX and product designers, content strategists, and solution teams.

• Translate executive vision into practical briefs, working frameworks, and quality standards, influencing outcomes across teams without relying on formal reporting authority.

Requirements:

• More than 10 years of experience in experience strategy, service design, innovation, consulting, product strategy, digital transformation, or related fields.

• Proven ownership of complex client engagements, from initial problem framing through strategic recommendations and concept definition.

• Experience working directly with senior client stakeholders and account leadership to shape direction and deliver results.

• A strong portfolio demonstrating executive-level narratives, strategic deliverables, and transformation initiatives.

• Advanced facilitation skills, with the ability to create productive discussions and alignment among stakeholders with different perspectives.

• Strong analytical and synthesis capabilities, translating complex and varied inputs into clear, actionable insights.

• Excellent written communication skills and the ability to produce polished, executive-ready content.

• Confident presentation skills, including the ability to explain complex strategic concepts in a clear and compelling way.

• Proven ability to manage multiple high-priority workstreams while maintaining consistency, narrative clarity, and delivery quality.

• Professional fluency in English and Spanish is strongly preferred, given the role's focus on Latin America.

• Product Management certification is considered an additional advantage.

Benefits:

• Opportunity to contribute to international projects for leading global brands.

• Collaboration with diverse, highly skilled teams across different regions.

• Healthcare benefits.

• Employee financial programs.

• Paid time off and sick leave.

• Upskilling, reskilling, and professional certification opportunities.

• Unlimited access to LinkedIn Learning, including more than 22,000 courses.

• Global career development opportunities.

• Opportunities to participate in volunteer initiatives and community engagement.

• Employee groups that encourage connection, inclusion, and collaboration.

• An award-winning workplace culture recognized by Glassdoor, Newsweek, and LinkedIn.