Sr. ServiceNow Developer

Rimini Street; Brasil; Teletrabalho; BRL 180 000 - 300 000; Tempo integral

Resumo da oferta

Rimini Street is seeking a Senior ServiceNow Developer to design, build, and optimize our ServiceNow platform from Brazil. You will collaborate with stakeholders to translate business needs into scalable, secure solutions and drive upgrades, integrations, and platform health.

Ideal candidates bring 8–10 years of ServiceNow experience, deep ITIL/ITSM knowledge, and strong communication and training skills. This is a remote role based in Brazil with global collaboration.

Qualificações

• 8–10 years of ServiceNow experience across configuration, design, development, implementation and administration.
• Advanced knowledge of ServiceNow applications (CSM, ITSM, ITOM, SPM) and ITIL/ITSM processes.
• Strong communication, documentation, and training skills.
• Ability to manage multiple priorities and solve problems.

Responsabilidades

• Design, develop, and configure workflows, business rules, forms, and scripts to meet requirements.
• Support analysis and definition of functional and technical requirements.
• Partner with stakeholders to define solutions and translate business needs into platform designs.
• Develop test scripts; support UAT and production deployments.
• Configure and administer ServiceNow modules, automation, and integrations.
• Conduct code reviews and collaborate on enhancements and projects.
• Develop and support ITSM/CSM capabilities (portal, incident, problem, change, CMDB, assets, catalog).
• Maintain platform health, including upgrades and performance tuning.
• Promote data integrity and security through sound design and governance.
• Provide end-user support and training.

Conhecimentos

ServiceNow

ITIL/ITSM

Communication

Problem solving

Formação académica

Bachelor's degree in Computer Science

ServiceNow Developer certification

Implementation Specialist certification

Ferramentas

ServiceNow ITSM/CSM/ITOM/SPM

Descrição da oferta de emprego

Senior ServiceNow Developer

We are actively seeking a Senior ServiceNow Developer to work remotely from anywhere in Brazil.

Role Summary

The Senior ServiceNow Developer designs, develops, implements, and supports Rimini Street’s ServiceNow platform, including ITSM, CSM, ITOM, SPM, integrations, and core platform services. The role partners with stakeholders to analyze business processes, translate requirements into technical solutions, and configure and enhance the platform in alignment with established standards and best practices.

Key Responsibilities

• Design, develop, and configure workflows, business rules, forms, and scripts to meet requirements.
• Support analysis and definition of functional and technical requirements.
• Partner with stakeholders to define solutions and translate business needs into platform designs.
• Develop test scripts; support UAT and production deployments.
• Configure and administer ServiceNow modules, automation, and integrations.
• Conduct code reviews and collaborate on enhancements and projects.
• Develop and support ITSM/CSM capabilities (portal, incident, problem, change, CMDB, assets, catalog).
• Maintain platform health, including upgrades and performance tuning.
• Promote data integrity and security through sound design and governance.
• Provide end-user support and training.

Required Qualifications

• 8-10 years of ServiceNow experience (configuration, design, development, implementation, administration, and support).
• Advanced knowledge of ServiceNow applications (CSM, ITSM, ITOM, SPM) and ITIL/ITSM processes.
• Strong communication, documentation, and training skills.
• Ability to manage multiple priorities effectively; strong problem solving skills.

Education and Certification

• Bachelor’s degree in Computer Science or related field, or equivalent experience.
• ServiceNow Developer and/or Implementation Specialist certification preferred.

Language

• Fluent Portuguese and English. Spanish is a plus.

Location

• Brazil, remote work.

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

Please note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.