ServiceNow Senior Developer

Lenovo; Região Geográfica Intermediária de São Paulo; Presencial; BRL 444 096 - 600 835; Tempo integral

Resumo da oferta

A global technology firm is seeking an experienced ServiceNow Technical Lead to design and deliver ServiceNow solutions in São Paulo. This role requires hands-on expertise in ITSM and CSM while mentoring junior developers. The successful candidate will provide technical guidance and ensure best practices are maintained. The position supports clients across North America and Latin America in a hybrid work environment.

Qualificações

• 5+ years of hands-on experience working with the ServiceNow platform.
• Strong experience with ITSM, CSM, Service Portals, and Scoped Applications.
• Proven expertise in ServiceNow integrations (inbound and outbound).
• Solid understanding of ServiceNow best practices, development standards, and platform capabilities.

Responsabilidades

• Lead the end-to-end design, development, and implementation of ServiceNow solutions.
• Provide hands-on technical expertise across ITSM, CSM, Service Portals, and Scoped Applications.
• Collaborate directly with clients to gather requirements and provide technical guidance.
• Mentor and coach junior developers, providing technical direction and code reviews.

Conhecimentos

ServiceNow platform expertise

ITSM knowledge

Client handling

Mentoring junior developers

Integration experience

Descrição da oferta de emprego

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

About The Role

We are seeking an experienced ServiceNow Technical Lead to lead design, development, and delivery of ServiceNow solutions across multiple modules. This role requires deep hands‑on expertise, strong client‑facing skills, and the ability to mentor and guide junior developers while partnering closely with stakeholders. This position will be hybrid based in our São Paulo office and will support customers across North America and Latin America.

Key Responsibilities

• Lead the end‑to‑end design, development, and implementation of ServiceNow solutions.
• Provide hands‑on technical expertise across ITSM, CSM, Service Portals, and Scoped Applications.
• Design, develop, and support inbound and outbound integrations using REST, SOAP, MID Server, and other integration frameworks.
• Collaborate directly with clients to gather requirements, provide technical guidance, and translate business needs into scalable ServiceNow solutions.
• Act as a technical point of contact, ensuring best practices, platform standards, and code quality are maintained.
• Mentor and coach junior developers, providing technical direction, code reviews, and ongoing support.
• Troubleshoot complex technical issues and drive timely resolution.
• Contribute to solution architecture decisions and continuous platform improvements.

Required Qualifications

• 5+ years of hands‑on experience working with the ServiceNow platform.
• Strong experience with ITSM, CSM, Service Portals, and Scoped Applications.
• Proven expertise in ServiceNow integrations (inbound and outbound).
• Solid understanding of ServiceNow best practices, development standards, and platform capabilities.
• Strong communication and client‑handling skills, with the ability to explain technical concepts to non‑technical stakeholders.
• Demonstrated experience mentoring junior developers and leading technical teams.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.
• Must be based in Brazil (LATAM).

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.