Sr Sales Operations Manager - SMB

Keeta; São Paulo; Presencial; BRL 300 000 - 420 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PwD accommodations

Diversity & inclusion culture

Resumo da oferta

Keeta Brazil is seeking an experienced Senior Sales Operations Manager (IC) to drive SMB merchant growth at the intersection of Sales Operations, Go-To-Market strategy, and analytics. This hands-on IC role operates at the core of merchant performance optimization.

You will architect end-to-end merchant journey systems, write SQL queries, partner with Product and Growth, and translate business logic into SOPs, playbooks, and training for BD and Sales teams, enabling data-informed decisions across

Qualificações

• 8+ years of experience in Sales Operations, Revenue Operations, Commercial Strategy, or Business Analytics in SMB SaaS, FoodTech, or Marketplace contexts.
• Strong SQL skills to perform root-cause analysis and data-driven decision making.
• Track record of integrating sales operations with GTM strategy and driving partnerships.
• Ability to translate complex business logic into SOPs, playbooks and enablement materials.

Responsabilidades

• Architect end-to-end merchant journey systems, define entry/exit criteria, SOPs, and category-specific methods to boost merchant performance and BD efficiency.
• Write custom SQL queries to extract data, build tracking models, monitor metrics, and identify market opportunities.
• Partner with Product and Growth teams to secure priority exposure, subsidy budgets, and strategic campaign placements for SMB merchants.
• Research restaurant unit economics, margins, and menu design to distill insights into practical operational checklists for BD.
• Formulate strategic recommendations and deliver training materials to simplify complex methodologies for the sales team.

Conhecimentos

SQL

GTM Strategy

Sales Operations

Analytics

SaaS

Cross-functional collaboration

English proficiency

Ferramentas

CRM systems

Descrição da oferta de emprego

We are seeking an experienced Senior Sales Operations Manager (IC) to join our team as the strategic engine behind our SMB merchant growth. Although this position carries a Manager title, it is a hands-on Individual Contributor (IC) role at the intersection of Sales Operations, Go-To-Market (GTM) Strategy, and Analytics.

Key Responsibilities

• Architect end-to-end merchant journey systems. Define clear entry/exit criteria, operational SOPs, and category-specific methodologies to drive merchant performance and BD team efficiency.
• Write custom SQL queries to extract data, build tracking models, monitor key operational metrics for anomalies, and proactively uncover market opportunities without relying on external analytics teams.
• Partner directly with Product and Growth teams to secure priority exposure, subsidy budgets, and strategic campaign placements for SMB merchants.
• Conduct research into restaurant unit economics, menu composition, gross margins, menu design, and business workflows to distill strategic insights into practical operational checklists for BDs.
• Formulate strategic recommendations, continuously refine SOPs, and deliver training and enablement materials that turn complex operational methodologies into high-impact sales execution.

Job Requirements

• 8+ years of experience in Sales Operations, Revenue Operations, Commercial Strategy, or Business Analytics within SMB SaaS, FoodTech, or Marketplace environments.
• Strong, hands-on experience querying large datasets with SQL to perform root-cause analysis, measure business impact, and drive data-informed strategies.
• Proven track record of combining sales operations with GTM strategy—identifying key leverage points in sales processes and exploring innovative partnership/commercial models around market trends.
• Demonstrated ability to translate complex business logic into clear Standard Operating Procedures (SOPs), structured playbooks, and training programs for BD/Sales teams.
• Excellent logical thinking, communication skills, and cross-departmental collaboration abilities (connecting Sales, Product, Growth, and Marketing).
• Proficiency in English

Keeta Brazil is committed to building a diverse and inclusive workplace. We welcome and encourage applications from people with disabilities (PwD). If you require any accommodations during the recruitment process, please let us know - we are here to support you.