Sr Operations Analyst

DiDi Chuxing; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading mobility technology platform is seeking a Senior Analyst to enhance passenger perception in operations. This role involves analyzing data, managing projects, and collaborating with various teams to improve user experience and loyalty. The ideal candidate will have strong analytical skills and experience with data analysis tools.

Qualificações

• Experience in leading multidisciplinary projects.
• Strong communication and presentation skills.

Responsabilidades

• Analyze user perception data to identify improvement opportunities.
• Create dashboards for continuous monitoring of metrics.
• Manage projects to improve user perception.

Conhecimentos

Data Analysis

Communication

Project Management

Ferramentas

SQL

Python

Excel

Tableau

Power BI

Descrição da oferta de emprego

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

We are looking for a senior analyst to lead projects that impact passenger perception in the operations area. This position will be essential to create and manage projects and initiatives that bring positive impacts to passenger perception, improving the experience and loyalty of platform users.

The professional will be responsible for extracting, organizing and analyzing data from different sources, transforming insights into recommendations and actionable projects. In addition, he/she will have the opportunity to constantly interact with teams such as Operations, Product, Marketing, CRM, etc., to drive strategic and operational changes that increase the perception of value for customers.

In this role, you'll be...

Analyze and interpret data related to user perception and experience to identify opportunities for improvement.

Create and maintain dashboards and indicators that enable continuous monitoring of related metrics.

Develop quantitative and qualitative analyses that support suggestions for improvement initiatives.

Create and manage projects to improve user perception involving strategies on several fronts, such as changes in operations activities, product improvements, creation of communication campaigns, etc.

Act as a bridge between related areas to ensure alignment of objectives and the execution and progress of projects.

Familiarity with data analysis and complex metrics to generate actionable insights.

We're eager to be in touch because you have...

Knowledge and experience in segmentation models and user engagement strategies.

Experience in leading multidisciplinary projects involving different areas of the company.

Ability to collect and organize data from multiple sources such as internal databases, research reports, appstore evaluations, etc.).

Experience with data analysis tools such as SQL, Python, Excel/Google Sheets and BI platforms (Tableau, Power BI or similar).

Strong communication and presentation skills to influence stakeholders' activities according to the insights generated.

Advanced English for communication with teams in China.

You'll love working at DiDi because...

We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).