Sr. IT Operations Analyst (São José dos Campos)

Ball Corporation; São José dos Campos; Hybrid; BRL 150,000 - 210,000; Full time

Job summary

Ball Corporation in Brazil is seeking a Sr. IT Operations Analyst to lead and coordinate critical operational processes, ensuring service stability and resilience across our IT landscape.

You will partner with business stakeholders, IT teams, and external partners to orchestrate incident responses, drive ITSM improvements, and oversee patching, monitoring, and release activities across environments. This role blends hands-on technical execution with strategic collaboration in a hybrid

Qualifications

• Experience in IT Operations, NOC, Service Management, Infrastructure Support, or Major Incident Management.
• Proven experience managing high-impact production incidents within global, enterprise-scale environments.
• Strong analytical problem-solving, stakeholder communication, and project coordination abilities.
• Bachelor's degree in a related field preferred and a relevant professional experience.

Responsibilities

• Lead critical incident responses, root-cause analysis, and service restorations to minimize downtime.
• Identify gaps in ITSM processes—such as incident, problem, and change management—and implement tooling or process improvements.
• Coordinate server, network, and application patching, security updates, and infrastructure capacity planning.
• Configure, test, monitor, and support application changes, enhancements, and release activities across environments.
• Partner with software vendors, implementation partners, and consultants to ensure successful solution delivery and adoption.
• Drive continuous improvement through industry best practices, automation initiatives, and support for user acceptance testing.

Skills

IT Operations

Incident management

ITSM tools

Cloud & on-prem

Stakeholder communication

Project coordination

Analytical thinking

Education

Bachelor's degree

Tools

ServiceNow

Jira Service Management

Monitoring tools

Job description

At Ball, integrity and trust are the foundation of who we are. Guided by our core values—"We Care. We Work. We Win."—we create a culture where every voice matters and every idea drives progress.
Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!
* This position will be posted internally for a minimum of 5 days and will remain open until filled or adjusted based on the volume of applicants.

Your Opportunity to Make an Impact

At Ball, every role contributes to something bigger. Learn how this opportunity will allow you to grow your career while making a lasting impact on our business, our communities, and our planet:

As a Sr. IT Operations Analyst, you will play a key role in implementing and supporting complex technology solutions that enable business performance and service excellence across Ball. You will work closely with business stakeholders, IT teams, and external partners to translate operational requirements into scalable solutions while ensuring service stability, operational resilience, and business continuity. The role includes supporting and coordinating critical operational processes such as major incident management, service monitoring, problem management, outage resolution, and continuous service improvement initiatives.

How You'll Make a Difference

The responsibilities below represent more than daily tasks. They are opportunities to make a difference, collaborate with talented colleagues, and contribute to meaningful outcomes:

• Lead critical incident responses, root-cause analysis, and service restorations to minimize downtime.
• Identify gaps in IT Service Management (ITSM) processes—such as incident, problem, and change management—and implement tooling or process improvements.
• Coordinate server, network, and application patching, security updates, and infrastructure capacity planning.
• Configure, test, monitor, and support application changes, enhancements, and release activities across environments.
• Partner with software vendors, implementation partners, and consultants to ensure successful solution delivery and adoption.
• Drive continuous improvement through industry best practices, automation initiatives, and support for user acceptance testing.

What Helps You Thrive in This Role

We're looking for curious minds, collaborative spirits, and motivated professionals ready to make an impact. Here are the skills and experiences that will help you succeed in this role:

• Experience in IT Operations, NOC, Service Management, Infrastructure Support, or Major Incident Management.
• Proven experience managing high-impact production incidents within global, enterprise-scale environments.
• Strong analytical problem-solving, stakeholder communication, and project coordination abilities.
• Bachelor's degree in a related field preferred and a relevant professional experience.
• Deep familiarity with cloud/on-premise environments (servers, networks, databases), monitoring tools, and ITSM platforms (e.g., ServiceNow, Jira Service Management).
• Experience implementing and supporting complex business systems and technology solutions.
• Knowledge of business analysis, requirements gathering, system design, testing methodologies, and software development lifecycle processes.
• Familiarity with ITIL, COBIT, Lean, Six Sigma, Kaizen, or other process improvement frameworks.

Additional Information

• Hybrid On-Site Work Environment (living at São José dos Campos) or 100% Remote (living far from of São José dos Campos region):This position requires regular in-person engagement by working on-site for three (3) days per work week (with core collaboration days of Tuesday, Wednesday and Thursday) or remote from the location of the candidate. Remote work may also be considered, depending on the candidate’s distance from the Ball office.

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.