Sr. Analyst, GSS Learner Engagement

Wyndham Hotels & Resorts; Buenos Aires; Presencial; BRL 220 372 - 318 315; Tempo integral

Resumo da oferta

Wyndham Hotels & Resorts is seeking a Senior Analyst, Learner Engagement in Buenos Aires, Argentina. This position involves developing learner-facing experiences across various learning programs and platforms. Responsibilities include creating communications, managing user experiences, and synthesizing learner data into impactful narratives. Candidates should have 4–6 years of relevant experience, a Bachelor’s degree, and fluency in English. Strong creative and analytical skills are essential, and proficiency in Microsoft Office and learning platforms is required.

Qualificações

• 4–6 years of experience in learner engagement or related roles.
• Experience designing communications in multiple formats.
• Fluency in English required.

Responsabilidades

• Develop program branding and communications for learning offerings.
• Manage content and user experiences across learning platforms.
• Analyze data to create effective learner narratives.

Conhecimentos

Writing skills

Visual communication

Storytelling skills

Collaboration skills

Organizational skills

Formação académica

Bachelor’s degree in Communications, Marketing, or related field

Ferramentas

Microsoft Office

Learning platforms

Content management systems

Descrição da oferta de emprego

The Role

This role will be part of Global Shared Services based in Buenos Aires, Argentina. The Senior Analyst, Learner Engagement is responsible for working with U.S.-based Training and Development Wyndham University (WU) function within a Global Shared Services model, in shaping and executing the learner-facing experience across WU learning programs and platforms. This role focuses on creation and maintenance of website/webpages, branding, communications, as well as building strategy and plans for engagement experiences to drive awareness, adoption, and sustained participation in learning offerings for both corporate team members and franchisees.

The Senior Analyst partners closely with program/project stakeholders as well as the WU program teams, Communications, and learning platform teams to design compelling program branding, develop multi-channel communications, manage learning platform user experience, and execute targeted engagement campaigns. The role also plays a key role in synthesizing learner data and insights into clear, compelling narratives through frequent learner reviews. This position requires strong creative, analytical, graphic, and storytelling skills, along with the ability to translate data and strategy into impactful learner experiences.

What You’ll Do

• Support, sustain, and develop the creation of WU learning program/initiative branding and naming conventions.
• Design, develop, write and distribute learner-facing program communications for team members and franchisees.
• Manage and develop content, design, programming, and engaging user experiences across learning promotion platforms (websites, web pages, LMS, etc.).
• Develop, design, execute and provide ongoing management of campaigns for learning programs and strategize to solve for engagement solutions (ex: low participation).
• Create and execute frequent learner communications on program/initiative summaries by analyzing data and crafting learner narratives.
• Design, develop, and provide ongoing support of continuous improvement initiatives related to learner engagement, communications effectiveness, and platform experience.
• Participate in cross-functional learning initiatives and special projects as assigned.
• Provide strategy, planning, design and execution for large companywide programs that partner with WU such as Elevate and Global Conference for tradeshow booths and other ways WU will be showcased during these events.
• Strategize, design and manage design files and vendor relationships for giveaways or other program logistical materials (PM covers, signage, etc.).
• Strategize and source for new as well as manage existing relationships with third party vendor tools and resources that are used within WU for learner engagement.

You’ll be successful if you have

• Strong writing, visual communication, and storytelling skills, with the ability to translate learning strategies into engaging learner-facing content.
• Experience designing communications across multiple formats (digital, web, visual, written).
• Ability to create and maintain website pages used for specific program or project initiatives.
• Strong attention to learner experience, usability, and engagement principles.
• Ability to synthesize quantitative and qualitative data into clear insights and narratives.
• Strong collaboration skills and comfort partnering with key project stakeholders as well as ability to provide as well as receive feedback, negotiate for timelines and deliverable mediums that support project/initiative asks and manage multiple rounds of changes due to feedback or other changes to include from a legal perspective.
• Excellent organizational skills with the ability to manage multiple initiatives simultaneously.
• Proficiency with Microsoft Office tools; experience with learning platforms, content management systems, communication platforms, and other design tools.

Required Qualifications/Experience

• 4–6 years of experience in learner engagement, learning communications, learning marketing, instructional support, or related roles.
• Bachelor’s degree preferred in Communications, Marketing, Learning Design, Instructional Technology, or a related field.
• Experience designing communications across multiple formats (digital, web, visual, written).
• Strong attention to learner experience, usability, and engagement principles.
• Ability to synthesize quantitative and qualitative data into clear insights and narratives.
• Excellent organizational skills with the ability to manage multiple initiatives simultaneously.
• Proficiency with Microsoft Office tools; experience with learning platforms, content management systems, communication platforms, and other design tools.
• Demonstrated experience supporting U.S.-based HR processes.
• Experience supporting U.S.-based HR processes or working in a shared services environment is strongly preferred.
• Fluency in English (written and verbal) required.

Job Location: WHR Argentina, Maipu 1300 piso 18, Buenos Aires, Argentina C1006ACT

Employment Status: Full-time

Employment Disclaimer: In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.