Solutions Engineer

TrendMicro; São Paulo; Hybrid; BRL 140,000 - 210,000; Full time

Job summary

TrendAITM, the global AI security leader and enterprise business unit of Trend Micro, is seeking a Solutions Engineer in Sao Paulo to drive demos and PoCs, while collaborating with the sales team to help customers lower time to identify and contain threats. The role involves ongoing customer relationships, regional travel, and sharing best practices to improve service quality.

You will develop subject matter expertise in Trend Micro security solutions and coordinate with Product Management to

Qualifications

• Computer Science degree or diploma or combination of education and pre-sales experience in Security Software and Systems
• Experience working with various Microsoft/Linux software and systems
• Solid multi-tasking, troubleshooting and problem resolution abilities
• Self-starter with the ability to quickly learn new concepts and technology using self-paced learning management platforms
• Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients including administrators and C-level executives

Responsibilities

• Ability to listen to customer problems, work with the sales team, and demonstrate a solution
• Provide Proof of Concept service to pre-sales clients and maintain an ongoing customer relationship
• Ongoing technical touchpoints/health checks with existing customers
• Work in a fast-pace environment under minimal supervision
• Share best practices with other Solutions Engineers to enhance quality of service and efficiency
• Develop subject matter expertise in assigned products and solutions
• Willing to travel regionally for customers facing activities, as well as marketing and user group events
• Channel feature requests to Product Management to enhance Trend Micro products
• Deliver partner presentations, events and webinars

Skills

Pre-sales experience

Communication

Troubleshooting

Self-motivation

Team collaboration

Education

Computer Science degree or diploma

Tools

Terraform

CloudFormation

Linux

Windows

Job description

## Solutions EngineerApply: Sao Paulo: Full time: Posted Today: R0010290TrendAITM, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. At TrendAITM, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future. AI Fearlessly.**Position Summary:**We want you to drive compelling demos and proof of concepts (PoC’s) showcasing our security automation capabilities, integration with third party services for optimization and helping the customer understand how to lower their time to identify and contain threats. A strong passion for customer success is critical to the role and collaboration within a radial web organization. **Responsibilities:*** Ability to listen to customer problems, work with the sales team, and demonstrate a solution* Provide Proof of Concept service to pre-sales clients and maintain an ongoing customer relationship* Ongoing technical touchpoints/health checks with existing customers* Work in a fast-pace environment under minimal supervision* Share best practices with other Solutions Engineers to enhance quality of service and efficiency* Develop subject matter expertise in assigned products and solutions* Willing to travel regionally for customers facing activities, as well as marketing and user group events* Channel feature requests to Product Management to enhance Trend Micro products* Deliver partner presentations, events and webinars **Qualifications/Requirements:*** Computer Science degree or diploma or combination of education and pre-sales experience in Security Software and Systems* Experience working with various Microsoft/Linux software and systems* Solid multi-tasking, troubleshooting and problem resolution abilities* Self-starter with the ability to quickly learn new concepts and technology using self-paced learning management platforms* Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients including administrators and C-level executives **Relevant Work Experience:*** Knowledge of Anti-malware, Intrusion Detection and Prevention, Data Loss Prevention, File Integrity Monitoring, Email and Web Security, Syslog, SIEM solutions* Understanding of MITRE Attack Framework and/or security operations center (SOC) functions* Sales Engineering experience preferred (2-5 years)* Experience with Infrastructure as Code (IaC) tools such as Cloud Formation, Terraform etc. **One or more of below certifications or training is desired:*** AWS / Microsoft Azure / Google Cloud Certifications* ECIH – Certified Incident Handler* CISSP – Certified Information Systems Security Professional* Linux/Solaris/UNIX System Administration #LI-LP1