Solutions Engineer

TrendAI; São Paulo; On-site; BRL 120,000 - 160,000; Full time

Job summary

TrendAI, the security arm of Trend Micro, seeks a Solutions Engineer to drive demos and PoCs, integrating with third-party services to help customers lower time to identify and contain threats. A strong customer-success mindset and collaboration within a radial web organization are essential.

You will engage in technical touchpoints, health checks, and ongoing relationships with customers while traveling regionally for events and marketing activities.

Qualifications

• Bachelor's degree in Computer Science or equivalent education.
• Experience with Microsoft/Linux software and systems.
• Strong troubleshooting and problem-resolution abilities.
• Self-starter with ability to quickly learn new concepts via self-paced platforms.
• Excellent verbal and written communication with customers and executives.

Responsibilities

• Listen to customer problems, work with sales, and demonstrate a solution.
• Provide Proof of Concept service to pre-sales clients and maintain ongoing relationships.
• Health checks with existing customers.
• Work in a fast-paced environment with minimal supervision.
• Share best practices with Solutions Engineers to improve service quality and efficiency.
• Develop subject matter expertise in assigned products and solutions.
• Be willing to travel regionally for customer activities and events.
• Channel feature requests to Product Management to enhance Trend Micro products.
• Deliver partner presentations, events and webinars.

Skills

Verbal communication

Written communication

Customer service

Negotiation skills

Multi-tasking

Self-driven

Education

Bachelor's degree in Computer Science or equivalent

Tools

Terraform

CloudFormation

Linux administration

Windows administration

Job description

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

AI Fearlessly.

Position Summary

We want you to drive compelling demos and proof of concepts (PoC’s) showcasing our security automation capabilities, integration with third party services for optimization and helping the customer understand how to lower their time to identify and contain threats. A strong passion for customer success is critical to the role and collaboration within a radial web organization.

Responsibilities

• Ability to listen to customer problems, work with the sales team, and demonstrate a solution
• Provide Proof of Concept service to pre-sales clients and maintain an ongoing customer relationship
• Ongoing technical touchpoints/health checks with existing customers
• Work in a fast-pace environment under minimal supervision
• Share best practices with other Solutions Engineers to enhance quality of service and efficiency
• Develop subject matter expertise in assigned products and solutions
• Willing to travel regionally for customers facing activities, as well as marketing and user group events
• Channel feature requests to Product Management to enhance Trend Micro products
• Deliver partner presentations, events and webinars

Qualifications/Requirements

• Computer Science degree or diploma or combination of education and pre-sales experience in Security Software and Systems
• Experience working with various Microsoft/Linux software and systems
• Solid multi-tasking, troubleshooting and problem resolution abilities
• Self-starter with the ability to quickly learn new concepts and technology using self-paced learning management platforms
• Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients including administrators and C-level executives

Relevant Work Experience

• Knowledge of Anti-malware, Intrusion Detection and Prevention, Data Loss Prevention, File Integrity Monitoring, Email and Web Security, Syslog, SIEM solutions
• Understanding of MITRE Attack Framework and/or security operations center (SOC) functions
• Sales Engineering experience preferred (2-5 years)
• Experience with Infrastructure as Code (IaC) tools such as Cloud Formation, Terraform etc.

One or more of below certifications or training is desired:

• AWS / Microsoft Azure / Google Cloud Certifications
• ECIH – Certified Incident Handler
• CISSP – Certified Information Systems Security Professional
• Linux/Solaris/UNIX System Administration

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.