Solutions Engineer

TrendMicro; Rio de Janeiro; Hybrid; BRL 180,000 - 300,000; Full time

Job summary

TrendAITM, the global AI security leader, is seeking a Solutions Engineer in Rio de Janeiro to drive demos and PoCs, enable security automation, and help customers understand how to reduce threat identification time. You will collaborate with the sales team, deliver PoCs, and maintain ongoing relationships with clients in a fast-paced environment.

The role requires strong communication, technical aptitude, travel willingness, and a focus on customer success across regional accounts.

Qualifications

• Experience presenting and articulating security solutions to diverse stakeholders.
• Ability to deliver PoCs and compelling demos in pre-sales cycles.
• Willingness to travel regionally for customer engagements.

Responsibilities

• Listen to customer problems, work with the sales team, and demonstrate a solution.
• Provide Proof of Concept service to pre-sales clients and maintain an ongoing customer relationship.
• Ongoing technical touchpoints/health checks with existing customers.
• Work in a fast-paced environment under minimal supervision.
• Share best practices with other Solutions Engineers to enhance quality of service.

Skills

Customer-facing communication

Pre-sales experience

Technical troubleshooting

Security software knowledge

Education

Computer Science degree or diploma

Tools

IaC (CloudFormation)

Terraform

Linux

Job description

# AI Fearlessly## Solutions EngineerApply: Brazil Off-Site: Full time: Posted Today: R0010347TrendAITM, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. At TrendAITM, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future. AI Fearlessly.**Location:** Rio de Janeiro **Position Summary:**We want you to drive compelling demos and proof of concepts (PoC’s) showcasing our security automation capabilities, integration with third party services for optimization and helping the customer understand how to lower their time to identify and contain threats. A strong passion for customer success is critical to the role and collaboration within a radial web organization. **Responsibilities:*** Ability to listen to customer problems, work with the sales team, and demonstrate a solution* Provide Proof of Concept service to pre-sales clients and maintain an ongoing customer relationship* Ongoing technical touchpoints/health checks with existing customers* Work in a fast-pace environment under minimal supervision* Share best practices with other Solutions Engineers to enhance quality of service and efficiency* Develop subject matter expertise in assigned products and solutions* Willing to travel regionally for customers facing activities, as well as marketing and user group events* Channel feature requests to Product Management to enhance Trend Micro products* Deliver partner presentations, events and webinars **Qualifications/Requirements:*** Computer Science degree or diploma or combination of education and pre-sales experience in Security Software and Systems* Experience working with various Microsoft/Linux software and systems* Solid multi-tasking, troubleshooting and problem resolution abilities* Self-starter with the ability to quickly learn new concepts and technology using self-paced learning management platforms* Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients including administrators and C-level executives **Relevant Work Experience:*** Knowledge of Anti-malware, Intrusion Detection and Prevention, Data Loss Prevention, File Integrity Monitoring, Email and Web Security, Syslog, SIEM solutions* Understanding of MITRE Attack Framework and/or security operations center (SOC) functions* Sales Engineering experience preferred (2-5 years)* Experience with Infrastructure as Code (IaC) tools such as Cloud Formation, Terraform etc. **One or more of below certifications or training is desired:*** AWS / Microsoft Azure / Google Cloud Certifications* ECIH – Certified Incident Handler* CISSP – Certified Information Systems Security Professional* Linux/Solaris/UNIX System Administration #LI-LP1At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.