Software Support Analyst

RightRez (A Mize Company); Rio de Janeiro; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Join a leading company in automated air travel booking technology as a Software Support Analyst. This full-time remote role involves providing advanced technical support to clients and working closely with development teams. If you have strong troubleshooting skills and a positive, detail-oriented approach, apply now to be part of a dynamic team!

Serviços

Comprehensive Benefits Package

Medical, Dental, and Life Insurance

Retirement Savings Plan with company match

Paid Holidays

Personal Time Off

Flexible work environment

Qualificações

• Minimum 2 years of software support experience or 1 year of software development experience.
• Positive attitude and team-oriented mindset.
• Ability to work independently while managing multiple tasks.

Responsabilidades

• Provide Tier 2/Tier 3 support to clients and Customer Success Managers.
• Troubleshoot complex technical issues and work with developers.
• Document software issues and maintain client software setups.

Conhecimentos

Analytical skills

Troubleshooting

Time management

Organizational skills

Detail-oriented

Formação académica

Bachelor's degree or equivalent experience

Ferramentas

SQL

Descrição da oferta de emprego

Join to apply for the Software Support Analyst role at RightRez (A Mize Company)

Continue with Google Continue with Google

3 days ago Be among the first 25 applicants

Join to apply for the Software Support Analyst role at RightRez (A Mize Company)

This is a full-time remote role for a Tier 2/Tier 3 Support Analyst position. The support analyst position is responsible for effective and efficient Tier 2 or Tier 3 support to RightRez clients and RightRez Customer Success Managers on RightRez software solutions, researching at a deep level and preparing issues for software developers to address.

You will be joining a small company that creates and provides automated air travel booking and management technology to an array of leisure and commercial travel firms around the world. Current clients include EF Education, Grand Circle Travel, Gate 1, AAA, Carnival, and many more.

Key Responsibilities

• Advanced troubleshooting and technology support for RightRez Customer Success Managers and clients
• Manage multiple support requests, prioritizing to meet deadlines
• Troubleshoot highly involved technical issues and work with software development to bring to resolution
• Communicate directly with clients in a professional manner
• Document findings and resolution providing useful feedback for similar future support requests
• Effectively document software issues and defects
• Daily monitoring of clients’ RightRez software setups
• Some software training
• Installation of RightRez software including new client setup and general software releases
• Opportunity to get directly involved with the code-base for troubleshooting and bug fixing
  
  

Benefits You Will Enjoy

• Comprehensive Benefits Package that will include Medical, Dental, and Life insurance plans
• Retirement Savings Plan with company match
• Paid Holidays
• Personal Time Off
• Flexible work environment
  
  

Requirements:

• Minimum 2 years of software support experience or 1 year of software development experience
• Bachelor’s degree or equivalent experience
• Basic knowledge of SQL
• Strong analytical and troubleshooting skills
• Ability to work independently utilizing time management and organizational skills to manage multiple tasks and prioritize while consistently meeting deadlines
• Positive attitude and team oriented mind set
• Detail oriented and a problem solver
• Ability to work with and understand software functionality as well as proprietary industry systems
• Knowledge of standard methodologies used in software support
• Travel industry experience a plus

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

Referrals increase your chances of interviewing at RightRez (A Mize Company) by 2x

BI, Technical & Support Professional - Consultor(a)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.