Site leader , Sub Same Day Operations

Amazon; São Paulo; Presencial; BRL 420 000 - 660 000; Tempo integral

Resumo da oferta

Amazon Servicos de Varejo do Brasil Ltda. in São Paulo is seeking an experienced Site Leader to oversee Sub Same Day (SSD) operations at a fulfillment node.

You will manage end-to-end performance from inbound through dispatch to last mile, ensuring delivery promises of 3 hours or less. Lead safety, quality, productivity and cost across multiple dispatch cycles daily, and drive a culture of operational excellence and continuous improvement.

Qualificações

• Bachelor's degree or equivalent required.
• Experience managing teams in a logistics/operations environment.
• Ability to work a flexible schedule including weekends, nights and holidays.
• Experience in a logistics/operations environment and strong business English (verbal and written).
• Knowledge of Lean techniques is preferred.

Responsabilidades

• Own site safety culture and ensure compliance with local labor laws and Amazon safety standards.
• Manage inbound receipt, processing, sortation, and dispatch across multiple daily cycles with on-time readiness.
• Lead, develop, and coach a team of blue badges and associates; handle hiring, onboarding and performance management.
• Drive labor efficiency, headcount planning, overtime and cost per package; implement productivity improvements.
• Drive quality and reduce mis-sorts and damage, perform root-cause analysis and implement corrective actions.
• Coordinate with Transportation, Last Mile and upstream FC teams to ensure inbound flow and route readiness.
• Monitor real-time dashboards and KPIs; provide weekly performance narratives to senior leadership.

Conhecimentos

Team management

Flexible scheduling

Logistics operations

Business English

Lean techniques

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

Description

We are seeking an experienced and results-driven Site Leader to manage Sub Same Day (SSD) operations at one of our fulfillment nodes in the São Paulo metro region. This role is responsible for end-to-end operational performance under the roof — from inbound transfer receipt from feeder FCs through processing, sortation, and dispatch to last mile — ensuring delivery promises of 3 hours or less are consistently met. The Site Leader will own safety, quality, productivity, and cost performance across multiple dispatch cycles daily, driving a culture of operational excellence and continuous improvement.

Description

We are seeking an experienced and results-driven Site Leader to manage Sub Same Day (SSD) operations at one of our fulfillment nodes in the São Paulo metro region. This role is responsible for end-to-end operational performance under the roof — from inbound transfer receipt from feeder FCs through processing, sortation, and dispatch to last mile — ensuring delivery promises of 3 hours or less are consistently met. The Site Leader will own safety, quality, productivity, and cost performance across multiple dispatch cycles daily, driving a culture of operational excellence and continuous improvement.

Key job responsibilities

• Safety & Compliance: Own site safety culture, drive zero-incident mindset, ensure compliance with all local labor laws and Amazon safety standards;
• Operational Performance: Manage inbound receipt, processing, sortation, and dispatch operations across 5+ daily dispatch cycles, ensuring on-time readiness (OTR)
• People Leadership: Lead, develop, and engage a team of blue badges and associates; own hiring, onboarding, performance management, coaching, and shift scheduling
• Cost & Productivity: Drive labor efficiency targets (throughput per hour, bags/minute), manage headcount planning, overtime utilization, and variable cost per package; identify and implement productivity improvement initiatives
• Quality & Defect Management: Own package handling quality, minimize mis-sorts, mis-routes, and damage rates; drive root cause analysis and implement corrective/preventive actions for defects impacting delivery success
• Stakeholder Coordination: Partner with Transportation, Last Mile, and upstream FC teams to manage inbound flow, dispatch readiness, and route planning; escal... clear -
• Metrics & Reporting: Monitor real-time operational dashboards, track KPIs (OTR, throughput, labor utilization, defect rates), and provide daily/weekly performance narratives to senior leadership

Basic Qualifications

• Bachelor's degree or equivalent
• Experience in managing teams
• Work flexible schedule including weekends, nights, and holidays
• Experience in a logistics/operations environment
• Experience in Business English skills, both verbal and written

Preferred Qualifications

• Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A10506725