Services Engagement Executive

Genesys; São Paulo; Presencial; BRL 180 000 - 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Volunteer time off

August Free Fridays

Well-being resources

Resumo da oferta

Genesys in São Paulo, Brazil seeks an experienced Services Engagement Executive to own end-to-end Professional Services bookings and profitability for enterprise accounts. You will drive service strategies, collaborate with sales and technical teams, and lead discovery, solution development, and deal closure.

You will manage cloud migrations, AI-related services and ensure business outcomes align with customer priorities while building executive-level relationships and expanding engagements

Qualificações

• 5+ years of sales or services engagement experience.
• Strong cloud/SaaS technical background with proven commercial and sales experience.
• Experience selling services for cloud platforms, including cloud migrations, integrations, or AI-related services.
• Proven track record of achieving bookings, revenue, or comparable targets.
• Demonstrated ability to translate technical requirements into services solutions and business value.
• Experience communicating, presenting, negotiating and closing with technical stakeholders and C-level leaders.
• Strong account planning, commercial management, negotiation, and business acumen.
• Professional fluency in English.
• Bachelor's degree or equivalent professional experience.
• Ability to travel up to 50%.

Responsabilidades

• Own Professional Services bookings, revenue, and project profitability across assigned accounts.
• Drive services account strategies that connect customer business and technical requirements with Genesys Professional Services capabilities.
• Partner with sales leaders and technical teams to identify opportunities and expand Professional Services engagements.
• Lead customer discovery to understand business challenges, technical environments, transformation priorities, and expected outcomes.
• Position cloud migration, AI-related services, and other Genesys Professional Services solutions.
• Lead the services sales cycle, including solution development, effort estimation, pricing, proposals, SOWs, negotiation, and deal closure.
• Build trusted relationships with customer executives, technical stakeholders, and sponsors to support satisfaction, retention, and account growth.
• Maintain strong knowledge of Genesys Cloud and Professional Services offerings, cloud technologies, AI capabilities, and customer experience trends.

Conhecimentos

Sales experience

Cloud / SaaS expertise

Cloud migrations

AI services

Sales targets

Technical translation

Stakeholder communication

Account planning

Negotiation

Business acumen

English fluency

Bachelor's degree

Willingness to travel

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Services Engagement Executive

São Paulo, Brazil

This is an individual contributor role for a commercially driven services leader who combines a strong technical background with proven sales experience.

Drive Professional Services growth across enterprise customers and prospects in Brazil, helping organizations turn complex cloud, AI, and customer experience priorities into measurable business outcomes. You will own Professional Services bookings, revenue, and project profitability while building trusted relationships with customer executives and technical stakeholders.

You will lead the end-to-end services sales cycle, from understanding technical and business requirements through solution positioning, effort estimation, commercial negotiation, and deal closure. This role offers direct exposure to enterprise transformation initiatives and the opportunity to deepen expertise across Genesys Cloud, AI, cloud migrations, and strategic services sales.

Key Responsibilities

• Own Professional Services bookings, revenue, and project profitability across assigned accounts, delivering against quarterly and annual targets
• Drive services account strategies that connect customer business and technical requirements with Genesys Professional Services capabilities
• Partner with sales leaders and technical teams to identify opportunities and expand Professional Services engagements
• Lead customer discovery to understand business challenges, technical environments, transformation priorities, and expected outcomes
• Position cloud migration, AI-related services, and other Genesys Professional Services solutions based on customer requirements and business value
• Lead the services sales cycle, including solution development, effort estimation, pricing, proposals, Statements of Work, negotiation, and deal closure
• Build trusted relationships with customer executives, technical stakeholders, and sponsors to support satisfaction, retention, and account growth
• Maintain strong knowledge of Genesys Cloud, Professional Services offerings, cloud technologies, AI capabilities, and customer experience trends

Required Qualifications

• 5+ years of sales or services engagement experience, with demonstrated success selling complex Professional Services or technology solutions
• Strong technical background in cloud, SaaS, enterprise software, or related technologies, combined with proven commercial and sales experience
• Experience selling services for cloud platforms, including cloud migrations, integrations, or AI-related services
• Proven track record of achieving bookings, revenue, or comparable commercial targets
• Demonstrated ability to understand technical requirements and translate them into services solutions and compelling business value
• Experience communicating, presenting, negotiating, and closing with technical stakeholders and senior executives, including C-level leaders
• Strong account planning, commercial management, negotiation, and business acumen
• Professional fluency in English
• Bachelor's degree or equivalent relevant professional experience
• Ability to travel up to 50 percent based on customer and business needs

Preferred Qualifications

• Knowledge of Genesys Cloud solutions and the Genesys Professional Services portfolio
• Experience with Agile or other project delivery methodologies
• Experience connecting cloud platform adoption and technical capabilities with customer business outcomes
• Strong understanding of enterprise customer experience technology, AI, cloud transformation, or related technical environments

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.