Services Engagement Executive

8135 Brazil - Genesys Servicos Cloud Ltda.; São Paulo; Híbrido; BRL 350 000 - 480 000; Tempo integral

Resumo da oferta

Genesys is seeking a Services Engagement Executive in São Paulo to drive Professional Services growth across enterprise customers and prospects in Brazil. You will own bookings, revenue, and profitability while building trusted relationships with executives and technical stakeholders.

You will lead end-to-end services sales cycles, translating technical and business requirements into compelling value, and expanding engagements with cloud, AI, and migrations expertise.

Qualificações

• 5+ years of sales or services engagement experience, with demonstrated success selling complex Professional Services or technology solutions.
• Strong technical background in cloud, SaaS, enterprise software, or related technologies, combined with proven commercial and sales experience.
• Proven communication, presentation, negotiation, and closing skills with technical executives and C-level leaders.
• Bachelor's degree or equivalent professional experience.
• Willingness to travel up to 50 percent as required by customers and business needs.

Responsabilidades

• Own Professional Services bookings, revenue, and project profitability across assigned accounts.
• Drive services account strategies that connect customer business and technical requirements with Genesys Professional Services capabilities.
• Partner with sales leaders and technical teams to identify opportunities and expand engagements.
• Lead customer discovery to understand challenges, environments, transformation priorities, and outcomes.
• Position cloud migration and AI-related services based on customer requirements and business value.
• Lead the services sales cycle from solution development to pricing, proposals, SOW, negotiation, and closure.
• Build trusted relationships with executives, stakeholders, and sponsors to support satisfaction and growth.
• Maintain knowledge of Genesys Cloud and Professional Services offerings, cloud technologies, and industry trends.

Conhecimentos

Sales experience

Cloud / SaaS

Technical background

Executive communication

Deal negotiation

Travel readiness

Formação académica

Bachelor's degree or equivalent

Ferramentas

Genesys Cloud

Descrição da oferta de emprego

Services Engagement Executive

São Paulo, Brazil

This is an individual contributor role for a commercially driven services leader who combines a strong technical background with proven sales experience. Drive Professional Services growth across enterprise customers and prospects in Brazil, helping organizations turn complex cloud, AI, and customer experience priorities into measurable business outcomes. You will own Professional Services bookings, revenue, and project profitability while building trusted relationships with customer executives and technical stakeholders. You will lead the end-to-end services sales cycle, from understanding technical and business requirements through solution positioning, effort estimation, commercial negotiation, and deal closure. This role offers direct exposure to enterprise transformation initiatives and the opportunity to deepen expertise across Genesys Cloud, AI, cloud migrations, and strategic services sales.

Key Responsibilities

• Own Professional Services bookings, revenue, and project profitability across assigned accounts, delivering against quarterly and annual targets
• Drive services account strategies that connect customer business and technical requirements with Genesys Professional Services capabilities
• Partner with sales leaders and technical teams to identify opportunities and expand Professional Services engagements
• Lead customer discovery to understand business challenges, technical environments, transformation priorities, and expected outcomes
• Position cloud migration, AI-related services, and other Genesys Professional Services solutions based on customer requirements and business value
• Lead the services sales cycle, including solution development, effort estimation, pricing, proposals, Statements of Work, negotiation, and deal closure
• Build trusted relationships with customer executives, technical stakeholders, and sponsors to support satisfaction, retention, and account growth
• Maintain strong knowledge of Genesys Cloud, Professional Services offerings, cloud technologies, AI capabilities, and customer experience trends

Required Qualifications

• 5+ years of sales or services engagement experience, with demonstrated success selling complex Professional Services or technology solutions
• Strong technical background in cloud, SaaS, enterprise software, or related technologies, combined with proven commercial and sales experience
• Experience selling services for cloud platforms, including cloud migrations, integrations, or AI-related services
• Proven track record of achieving bookings, revenue, or comparable commercial targets
• Demonstrated ability to understand technical requirements and translate them into services solutions and compelling business value
• Experience communicating, presenting, negotiating, and closing with technical stakeholders and senior executives, including C-level leaders
• Strong account planning, commercial management, negotiation, and business acumen
• Professional fluency in English
• Bachelor's degree or equivalent relevant professional experience
• Ability to travel up to 50 percent based on customer and business needs

Preferred Qualifications

• Knowledge of Genesys Cloud solutions and the Genesys Professional Services portfolio
• Experience with Agile or other project delivery methodologies
• Experience connecting cloud platform adoption and technical capabilities with customer business outcomes
• Strong understanding of enterprise customer experience technology, AI, cloud transformation, or related technical environments

Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide

• 150+ new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
• Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit http://www.genesys.ai.

Reasonable Accommodations

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Our AI-powered platform connects people, systems, data and AI to help businesses work smarter, respond faster and create more meaningful interactions.