Experience Acceleration Specialist

Genesys; São Paulo; Híbrido; BRL 180 000 - 280 000; Tempo integral

Resumo da oferta

Genesys is seeking an Experience Acceleration Specialist in Sao Paulo (Flexible) to design and deliver AI-powered customer experiences. You will build lightweight applications, integrations, and prototypes using Genesys Cloud APIs, SDKs, and extensibility features.

Collaborate across product, sales, and enablement to showcase tangible AI-driven solutions that scale across enterprise deployments. The role emphasizes hands-on development, evaluation of AI-generated code, and translating technical

Qualificações

• Hands-on development of lightweight apps, integrations, and prototypes using modern languages.
• Experience with REST APIs, SDKs, authentication/OAuth, JSON, webhooks, and version control.
• Experience with AI-first development environments and coding agents.
• Experience designing AI-powered CX solutions, virtual agents, or automation workflows.
• Fluent English communication and collaboration across teams.

Responsabilidades

• Design and deliver high-impact AI and Agentic Virtual Agent experiences in Genesys Cloud.
• Build and validate lightweight apps, integrations, prototypes, and automation.
• Apply AI-first build practices across solution design, coding, testing, and documentation.
• Transform prototypes into scalable, reusable experience assets for consultants and GTM teams.
• Partner with product, sales, solution consulting, and enablement to identify repeatable use cases.
• Evaluate AI-generated code for correctness, security, and maintainability.
• Advance practical applications of Agentic AI and automation across CX technology trends.
• Drive technical quality with testing and iterative improvement while balancing speed and reliability.

Conhecimentos

JavaScript

TypeScript

Python

REST APIs

OAuth

JSON

Git

AI-first development

English communication

Ferramentas

Genesys Cloud APIs

SDKs

Webhooks

Descrição da oferta de emprego

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. Experience Acceleration Specialist Sao Paulo (Flexible)

Role Overview

Accelerate how Genesys turns emerging AI and customer experience capabilities into practical solutions that customers and go-to-market teams can use, understand, and scale. This role combines hands-on application development, technical architecture, and deep CX expertise to move rapidly from an idea to a validated working experience in Genesys Cloud. You will own the end-to-end creation of AI-powered experiences, lightweight applications, integrations, prototypes, and automation, using Genesys Cloud APIs, SDKs, extensibility capabilities, and AI-assisted development environments. Your work will help solution consultants, sales teams, partners, customers, and internal stakeholders demonstrate complex capabilities through tangible experiences that connect technology to customer and business value. You will influence how Genesys applies Agentic AI, Agentic Virtual Agents, Generative AI, automation, and experience orchestration to real customer challenges. Working across product, technical, sales, solution consulting, and enablement teams, you will identify repeatable opportunities, validate new approaches, and turn successful concepts into reusable assets that improve consistency, speed, and confidence across customer engagements. The role provides direct exposure to enterprise AI initiatives and emerging CX technologies, with opportunities to expand technical depth, influence platform-level experiences, and collaborate with senior technical and go-to-market stakeholders. Success requires empathy for customers and colleagues, close collaboration across teams, ambitious thinking, sound technical judgment, and the ability to build and scale with pace.

Key Responsibilities

• Design and deliver high-impact AI and Agentic Virtual Agent experiences in Genesys Cloud that demonstrate measurable value from experience orchestration, automation, and AI-powered customer engagement
• Build and validate lightweight applications, integrations, prototypes, and automation using Genesys Cloud APIs, SDKs, and extensibility capabilities to accelerate customer and go-to-market use cases
• Apply AI-first build practices and AI-assisted development environments across solution design, code generation, refactoring, debugging, testing, documentation, and iterative development to reduce the path from concept to validated solution
• Transform successful prototypes and solutions into scalable, reusable experience assets that enable solution consultants and go-to-market teams to communicate complex AI and CX capabilities with greater clarity and confidence
• Partner with product, technical, sales, solution consulting, and enablement stakeholders to identify repeatable use cases, close gaps in existing technical experiences, and drive alignment on scalable solutions
• Evaluate AI-generated code and technical approaches for correctness, security, maintainability, scalability, and alignment with intended customer and business outcomes
• Advance practical applications of Agentic AI, Generative AI, automation, and orchestration by translating emerging Genesys Cloud capabilities and CX technology trends into working customer experiences
• Drive technical quality and continuous improvement by testing, validating, and iterating on solutions while balancing speed, creativity, autonomy, and responsible technical judgment

Required Qualifications

• Hands-on application development experience building, debugging, testing, and modifying lightweight applications, integrations, APIs, automation, and prototypes using JavaScript, TypeScript, Python, or equivalent languages
• Strong experience with REST APIs, SDKs, authentication and OAuth, JSON, webhooks, Git or version control, and common cloud and application development patterns
• Demonstrated experience using AI-first development environments and coding agents across solution design, code generation, refactoring, debugging, testing, documentation, and iterative development
• Demonstrated ability to evaluate AI-generated code and technical solutions for correctness, security, maintainability, and alignment with intended business outcomes
• Experience designing or building AI-powered customer experience solutions, virtual agents, bots, automation flows, agent-assist experiences, or agentic workflows
• Working knowledge of Agentic AI concepts and their application to customer experience, self-service, experience orchestration, and business process automation
• Strong ability to translate technical concepts and working solutions into clear business value for sales teams, solution consultants, executives, customers, and partners
• Proven ability to operate autonomously in a creative and rapidly evolving environment while managing multiple priorities and stakeholder relationships
• Strong collaboration skills across product, technical teams, sales, solution consulting, and enablement functions
• Professional fluency in English

Preferred Qualifications

• Fluency in Spanish
• Experience deploying Agentic Virtual Agents, conversational AI, Generative AI, Agent Assist, knowledge automation, or orchestration solutions in production or customer-facing environments
• Strong understanding of contact center operations, customer experience strategy, workforce engagement, digital engagement, routing, analytics, or CRM integrations
• Experience with cloud infrastructure and deployment patterns, including AWS or comparable cloud platforms
• Experience converting technical prototypes into reusable assets, demonstrations, accelerators, or solutions used by customer-facing and go-to-market teams

About Genesys

Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail]. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Equal Opportunity Employer

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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