ServiceNow Business Analyst

Lenovo; São Paulo; Híbrido; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Lenovo in São Paulo, Brazil, is seeking an entry-level ServiceNow Business Analyst to join our team. You will work with stakeholders, developers, and project teams to gather requirements, support implementations, and optimize processes on the ServiceNow platform in a hybrid office setting.

Ideal candidates have up to two years of experience, a Bachelor’s degree in IT or a related field, and a willingness to learn in a fast-paced, multinational environment serving North America and Latin America.

Qualificações

• Bachelor's degree in IT or related field.
• 0–2 years of ServiceNow or BA experience.
• Based in LATAM.

Responsabilidades

• Collaborate with business stakeholders to gather, document, and validate requirements for ServiceNow implementations and enhancements
• Assist in translating business needs into functional specifications and user stories
• Support configuration and customization efforts within the ServiceNow platform under guidance from senior team members
• Participate in workshops, meetings, and interviews to analyze current processes and identify improvement opportunities
• Help maintain documentation including process flows, requirement documents, and knowledge base articles
• Conduct basic testing (UAT support, test case creation, defect tracking) to ensure solutions meet business requirements
• Monitor and report on system performance, usage, and issues
• Provide hands-on expertise across ITSM, CSM, Service Portals, and Scoped Applications
• Stay updated with ServiceNow features, best practices, and industry trends

Conhecimentos

ServiceNow

Business analysis

Requirements gathering

Stakeholder collaboration

UAT testing

Analytical thinking

Communication skills

Formação académica

Bachelor's degree in Information Technology or related field

Ferramentas

ServiceNow Platform

Descrição da oferta de emprego

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

We are looking for a motivated and detail-oriented ServiceNow Business Analyst to join our team. This entry-level role is ideal for candidates with up to two years of experience who are eager to build expertise in the ServiceNow platform. You will work closely with stakeholders, developers, and project teams to gather requirements, support implementation efforts, and help optimize business processes through ServiceNow solutions. This position will be hybrid based in our Sao Paolo office and will support customers across North America and Latin America.

Key Responsibilities

• Collaborate with business stakeholders to gather, document, and validate requirements for ServiceNow implementations and enhancements
• Assist in translating business needs into functional specifications and user stories
• Support configuration and customization efforts within the ServiceNow platform under guidance from senior team members
• Participate in workshops, meetings, and interviews to analyze current processes and identify improvement opportunities
• Help maintain documentation including process flows, requirement documents, and knowledge base articles
• Conduct basic testing (UAT support, test case creation, defect tracking) to ensure solutions meet business requirements
• Monitor and report on system performance, usage, and issues
• Provide hands-on expertise across ITSM, CSM, Service Portals, and Scoped Applications
• Stay updated with ServiceNow features, best practices, and industry trends

Required Qualifications

• Bachelor's degree in Information Technology, Business Administration, or a related field
• 0-2 years of experience in a ServiceNow, Business Analyst, IT support, or similar role
• Must be based in LATAM

Preferred Qualifications

• Basic understanding of ITSM (Incident, Problem, Change Management), CSM, Service Portals and Scoped Applications concepts
• Familiarity with other ITSM tools is a plus
• Strong analytical and problem-solving skills
• Good verbal and written communication skills
• Ability to work collaboratively in a team environment
• Willingness to learn and adapt in a fast-paced setting
• Basic knowledge of Agile/Scrum methodologies is an advantage

We believe in treating each other with respect and dignity. We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law. When necessary, Lenovo will provide reasonable accommodations for employees with disabilities or those with special religious requirements. All employees help to create a positive work environment by adhering to these standards.