ServiceNow Product Owner - Remote Work | REF#305129

BairesDev; Rio de Janeiro; Remote; BRL 607,000 - 809,000; Full time

Benefits offered by this job

100% remote work

USD compensation or local currency

Hardware & software setup for home

Job summary

BairesDev is seeking a ServiceNow Product Owner to lead ITSM and HRSD strategy on the ServiceNow platform. You will own roadmaps, backlog, and sprint execution, translating stakeholder needs into scalable solutions that align with business priorities.

In this 100% remote role, you’ll collaborate with global teams, mentor juniors, and ensure QA/UAT processes deliver reliable platform outcomes. Excellent English and ServiceNow expertise are essential.

Qualifications

• 5+ years of product management experience.
• Strong ServiceNow ITSM and HRSD experience.
• Translate stakeholder requests into scalable ServiceNow solutions.
• Experience with Employee Center Pro and onboarding/offboarding workflows.
• Strong stakeholder management and executive communication skills.
• Agile delivery with backlog planning, QA/UAT coordination.
• Advanced English proficiency.

Responsibilities

• Drive product strategy and delivery for ITSM initiatives on the ServiceNow platform.
• Translate stakeholder needs into scalable, well-designed platform solutions.
• Own backlog management, sprint planning, story refinement, and roadmap execution.
• Coordinate QA and UAT processes to ensure reliable platform delivery.

Skills

Product management

ServiceNow

ITSM

HRSD

Backlog management

Agile delivery

Stakeholder comms

English fluency

Tools

Employee Center Pro

Discovery

CMDB

Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

ServiceNow Product Owner at BairesDev

In this role, you'll drive product strategy and delivery for enterprise IT service management, built on the ServiceNow platform. Translating stakeholder needs into scalable solutions, you'll own the roadmap, backlog, and sprint execution that keep the platform aligned with business priorities. This is your opportunity to shape how IT and HR services are delivered across the organization, applying strong product management discipline to a platform that touches every employee.

What You'll Do

• Drive product strategy and delivery for ITSM initiatives on the ServiceNow platform.
• Translate stakeholder needs into scalable, well-designed platform solutions.
• Own backlog management, sprint planning, story refinement, and roadmap execution.
• Coordinate QA and UAT processes to ensure reliable platform delivery.

What We Are Looking For

• 5+ years of experience in product management.
• Strong platform experience with ServiceNow, including ITSM and product management responsibilities.
• Proven ability to translate stakeholder requests into scalable ServiceNow solutions.
• Experience with ServiceNow ITSM and HRSD modules, including Employee Center Pro and onboarding/offboarding workflows.
• Strong stakeholder management, executive communication, and requirements facilitation skills.
• Agile product delivery experience including backlog management, sprint planning, story refinement, and QA/UAT coordination.
• Advanced proficiency in English.

Nice To Have

• Experience with ServiceNow Virtual Agent implementation.
• Background with CMDB, Discovery, and Configuration Management improvement initiatives.
• Experience with ServiceNow reporting, dashboards, and leadership metrics.
• Exposure to Integration Hub, including Azure AD, Jira, and enterprise integrations.
• ITIL certification or strong ITSM best practices background.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!