ServiceNow Engagement Manager

Cognizant; São Paulo; Presencial; BRL 90.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in the digital industry is seeking a ServiceNow Engagement Manager in São Paulo. This role involves managing projects, fostering client relationships, and ensuring successful delivery of solutions. Candidates should have a relevant degree and proven experience in consulting and project management. Join a diverse and collaborative environment with competitive salary and benefits.

Serviços

Health Coverage

Annual Bonus

Ongoing Support and Training

Qualificações

• Proven experience in general consulting and ServiceNow projects.
• ServiceNow Sysadmin and Scrum Master Certifications are desirable.

Responsabilidades

• Manage projects across AMS, EMEA, and APAC regions.
• Build strong customer relationships and lead customer meetings.
• Ensure projects follow the assigned methodology.

Conhecimentos

Project Management

Service Management

Consulting

Client Relationship Management

English

Formação académica

Bachelor’s in Software Engineering

Bachelor’s in Computer Science

Descrição da oferta de emprego

Join to apply for the ServiceNow Engagement Manager role at Cognizant.

At #Cognizant, we offer an opportunity to be part of one of the largest companies in the digital industry worldwide. We value innovation, diversity, and an inclusive culture that appreciates different perspectives.

We are currently seeking an Engagement Manager responsible for delivering solutions that meet client needs and fostering positive client relationships.

Key Responsibilities

1. Manage projects across AMS, EMEA, and APAC regions.
2. Build strong customer relationships and lead customer meetings.
3. Manage scope, schedule, and budget.
4. Handle deployment records and resource forecasts.
5. Document lessons learned and capture case study data.
6. Manage client escalations and risks.
7. Identify resource needs and prioritize work with customers.
8. Ensure understanding of delivery methodology.
9. Keep stakeholders informed and send executive summary reports.
10. Coordinate knowledge transfer processes.
11. Facilitate sales to delivery process.
12. Transform deliverables into actionable plans.
13. Manage project schedules with the services team.
14. Ensure projects follow the assigned methodology.
15. Collaborate on workshop sessions.
16. Update resource plans.
17. Coordinate pre and post go-live activities.

Necessary Skills and Experience

1. Bachelor’s in software engineering, Computer Science, or related field.
2. Proven experience in general consulting, service management, project management, and ServiceNow projects.
3. ServiceNow Sysadmin Certification and Scrum Master Certification are desirable.
4. Advanced English proficiency.

Why Cognizant?

• Work for one of the largest and fastest-growing IT services providers worldwide.
• Ongoing support, training, and development plans.
• Opportunities to work with leading global companies.
• Diverse, collaborative, and inclusive work environment.
• Competitive salary and benefits, including health coverage, annual bonus, and more.

Additional Details

• Shift: Full Time
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Business Development and Sales
• Industries: IT Services, IT Consulting, Business Consulting and Services