Technical Consultant (ServiceNow)

KSTACK; São Paulo; Hybrid; BRL 300,000 - 520,000; Full time

Job summary

KSTACK is seeking a Principal Technical Consultant to design and deliver scalable ServiceNow solutions that transform business processes and maximize platform value. You will work with clients, architects, delivery teams, and partners to drive digital transformation initiatives.

You will provide technical leadership across large-scale implementations, mentor consultants, and manage risk while promoting governance and quality throughout project lifecycles. Travel up to 50% may be required.

Qualifications

• :- 8+ years of experience in professional services, consulting, or enterprise technology environments.
• - Strong hands-on expertise designing and implementing ServiceNow solutions in complex enterprise environments.
• - Proven experience leading large-scale technical programs, integrations, and cross-functional delivery teams.
• - Industry expertise within ServiceNow workflow areas and related business processes.
• - Experience leveraging AI-powered tools, automation, or AI-driven insights to improve business outcomes, decision-making, and service delivery.
• - Ability to communicate effectively with both technical stakeholders and executive-level audiences.
• - ServiceNow certifications aligned with relevant workflow areas.
• - Willingness and ability to travel up to 50%, depending on client and business needs.

Responsibilities

• Lead the design and implementation of complex ServiceNow solutions using platform best practices and established technical standards.
• Partner with clients to assess current-state processes, define future-state solutions, and align technical outcomes with business objectives.
• Provide technical leadership across large-scale implementations, integrations, and enterprise transformation programs.
• Identify and mitigate delivery risks, guide technical governance, and ensure solution quality throughout the project lifecycle.
• Mentor and coach consultants and technical team members while fostering knowledge sharing and continuous improvement.

Skills

8+ years of experience

ServiceNow design & implementation

Leading large-scale programs

Communicate with stakeholders

Travel up to 50%

Education

ServiceNow certifications

Job description

About the Role

As a Principal Technical Consultant, you will make an impact by designing and delivering scalable ServiceNow solutions that help organizations transform business processes and maximize the value of the platform.

You will be a key member of the ServiceNow consulting team, working closely with clients, architects, delivery teams, implementation partners, and business stakeholders to drive successful digital transformation initiatives.

What You’ll Do

• Lead the design and implementation of complex ServiceNow solutions using platform best practices and established technical standards.
• Partner with clients to assess current-state processes, define future-state solutions, and align technical outcomes with business objectives.
• Provide technical leadership across large-scale implementations, integrations, and enterprise transformation programs.
• Identify and mitigate delivery risks, guide technical governance, and ensure solution quality throughout the project lifecycle.
• Mentor and coach consultants and technical team members while fostering knowledge sharing and continuous improvement.

What You’ll Need to Be Considered

• 8+ years of experience in professional services, consulting, or enterprise technology environments.
• Strong hands-on expertise designing and implementing ServiceNow solutions in complex enterprise environments.
• Proven experience leading large-scale technical programs, integrations, and cross-functional delivery teams.
• Industry expertise within ServiceNow workflow areas and related business processes.
• Experience leveraging AI-powered tools, automation, or AI-driven insights to improve business outcomes, decision-making, and service delivery.
• Ability to communicate effectively with both technical stakeholders and executive-level audiences.
• ServiceNow certifications aligned with relevant workflow areas.
• Willingness and ability to travel up to 50%, depending on client and business needs.

What Will Help You Stand Out

• Experience serving as a trusted advisor for enterprise-wide ServiceNow transformation initiatives.
• Expertise driving platform adoption, change management, and long-term solution success.
• Demonstrated ability to influence technical strategy and guide governance across multiple stakeholders and partners.
• Strong analytical and problem-solving skills, with a track record of resolving complex technical challenges.
• Experience mentoring consultants and developing high-performing technical teams.