Service Manager ECSA - Based in Brazil

APM Terminals Inland Services Pvt Ltd; São Paulo; On-site; BRL 300,000 - 420,000; Full time

Job summary

APM Terminals Inland Services Pvt Ltd seeks a Service Manager for South America East Coast, based in Brazil, to strengthen our technical and service presence for Star Cool and MCI products in a key market.

This role suits an experienced technical professional with a strong reefer containers background, who enjoys working close to customers, service providers, and the market. You will act as our technical ambassador in Brazil, combining hands-on support with training and relationship management.

Qualifications

• Strong background in refrigeration, electrical, or marine engineering.
• Experience operating and servicing reefer containers.
• Fluency in Portuguese and English.
• Willingness to travel extensively within Brazil and the region.

Responsibilities

• Support customers and service partners across Brazil and the SA EC region.
• Provide technical support by phone, email, and on-site visits.
• Lead quality investigations, field trials and corrective actions with QA/Engineering.
• Manage, develop, audit service provider network for compliance with standards.
• Promote Star Cool products and provide technical training to providers and customers.
• Support warranty investigations and implement warranty directives.
• Promote OEM and aftermarket spare parts and assist parts recovery and analysis.
• Gather market and competitor intelligence and feed insights to global stakeholders.
• Navigate duties, taxes and parts logistics challenges in Brazil.

Skills

Refrigeration systems

Electrical systems

Customer interaction

Technical training

Field service

Education

Refrigeration/Electrical/Marine Eng degree

Job description

APM Terminals

Maersk Container Industry (MCI) is looking for a Service Manager for South America East Coast, based in Brazil, to strengthen our technical and service presence for Star Cool and MCI products in one of our most complex and important markets.

This role is for an experienced technical professional with a strong background in reefer containers, who enjoys working close to customers, service providers, and the market. You will act as MCI's technical ambassador in Brazil — combining hands-on support, Star Cool training, relationship management, and commercial awareness.

We offer

MCI manufactures refrigerated containers, Star Cool refrigeration machines and Sekstant connectivity for customers in the intermodal industry, including shipping lines, fruit multinationals, and leasing companies.

MCI is proud to be part of A.P. Moeller – Maersk, a global leader in container shipping and logistics.

MCI is headquartered in Tinglev, Southern Denmark with production facilities in Qingdao, China. We have a team of Service Managers strategically located around the globe, and this newly created position is adding to the global service outreach.

You will work in a highly specialized industry with only a few global players and represent one of the most energy-efficient reefer solutions on the market. Brazil is a key country for MCI's customer’s operations, spare parts sales and aftermarket business, and this role plays a central part in strengthening our long-term presence in the region.

Responsibilities

As our new Service Manager, you will support customers and service partners across Brazil and the South America EC region, both technically and commercially, whilst providing technical support to customers and Service Providers by phone, email, and during on-site visits. You will be supporting quality investigations, field trials, and corrective actions in close cooperation with Quality and Engineering.

Furthermore, your key tasks include:

• Acting as escalation point for complex technical issues, including emergency support when required
• Managing, developing, and auditing the Service Provider network to ensure compliance with MCI standards, policies and service agreements
• Promoting MCI / Star Cool products in the field and supporting Sales with technical expertise
• Delivering technical training and product familiarization sessions to Service Providers and customers
• Supporting warranty investigations and ensuring correct implementation of warranty directives
• Actively promoting OEM and aftermarket spare parts and supporting parts recovery and analysis
• Gathering market and competitor intelligence and feeding insights back to global stakeholders
• Navigating local market challenges related to duties, taxes, and parts logistics in Brazil

We are looking for

You have a solid technical foundation within refrigeration and electrical systems and know the reefer container industry well. You are confident working independently, enjoy customer interaction, and are comfortable presenting and training groups.

We expect you to have:

• Education and hands-on experience in the fields of refrigeration, electrical or marine engineering, Reefer Technician or a similar technical background
• Strong knowledge of refrigeration, electrical and electronic systems
• Experience operating, servicing and repairing reefer containers, preferably including spare parts management, familiarity with warranty requirements, and aftermarket trades.
• Good understanding of the reefer container market and its main global manufacturers
• A commercial mindset and interest in market development and parts sales
• Fluency in Portuguese and English (spoken and written)
• Willingness and ability to travel extensively within Brazil, the region and with occasional international travel

You will succeed in the role if you are:

• Relationship-oriented and confident interacting with customers and partners
• Structured, self-driven, and comfortable working independently
• Service-minded with a pragmatic, solution-focused approach
• Confident speaking in front of groups and delivering technical trainingComfortable working across cultures and in a global organization

We review applications on an ongoing basis until the right candidate has been found.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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