Service Delivery Coordinator - Completions

Baker Hughes Company; Rio de Janeiro; On-site; BRL 180,000 - 240,000; Full time

Job summary

Baker Hughes Company is seeking a Service Delivery Coordinator - Completions in Brazil to ensure flawless execution and on-time delivery for assigned jobs. You will coordinate across boundaries, manage MTJC processes, and optimize cash collection while upholding safety and contract terms.

Fluency in Portuguese with advanced English is desirable, and a bachelor’s degree is required. This role emphasizes leadership, coordination, and strong communication across teams and clients.

Qualifications

• Experience coordinating completion and wellbore intervention operations.
• Strong communication, interpersonal and leadership skills.
• Ability to influence and lead teams across boundaries.
• Fluent Portuguese with advanced English desired.

Responsibilities

• Protect the health and safety of personnel and environment.
• Follow processes and pillars while executing activities.
• Ensure contracts and quotations are understood to maximize value.
• Coordinate and review job activities per MTJC process and readiness.
• Schedule and dispatch resources according to job needs.
• Be the primary client contact for planning, execution, and support.
• Understand client contracts and ensure processes meet objectives.
• Escalate issues impacting service delivery promptly.
• Ensure invoicing aligns with contracts to support cash collection.
• Monitor service delivery metrics and seek improvements.
• Support Service Delivery Manager in MTJC process and Job Center use.
• Support Technical Peer Reviews.

Skills

Coordination

Project management

Leadership

Stakeholder communication

Portuguese fluency

English proficiency

Education

Bachelor's degree

Job description

Be part of a successful team! A highly skilled team, capable of delivering innovative solutions. Summary: The Service Delivery Coordinator - Completions, ensures that Baker Hughes maximizes its short- and long-term revenue, profit and cash collection opportunity by ensuring flawless execution, on time delivery, contract adherence and cash collection for the assigned jobs. This position will coordinate the required job activities across organizational boundaries to ensure Baker Hughes execute the job in line with customer expectations and contract terms and conditions. Fuel your passion Have extensive experience in the coordination of Completion and Wellbore Intervention and applications. Have bachelor’s degree from an accredited university or college. Demonstrate previous experience in coordination positions in Completion and Wellbore Intervention operations. Be able to fluently speak and write in portuguese, desirable and advanced English. Demonstrate ability to solve Problem. Demonstrate effective communication, interpersonal and leadership skills with the ability to influence others and lead teams.

You will be responsible for:

• Protecting the health and safety of our personnel and the environment.
• Conducting all activities in line with our non-negotiables, applicable processes, and cultural pillars.
• Ensuring assigned contracts and quotations are fully understood and leveraged to maximize business value.
• Coordinating, monitoring, and technically reviewing all job activities in line with the Manage the Job Cycle (MTJC) process, ensuring operational, equipment, and personnel readiness.
• Responsible for scheduling and dispatching resources in line with job requirements.
• Serving as the primary client contact for planning, execution, closeout, and technical support activities, ensuring customer satisfaction and business success for Baker Hughes.
• Demonstrating a strong understanding of the assigned client's contract and ensuring the appropriate process is followed whenever there is a risk of not meeting client objectives.
• Promptly escalating issues that may impact service delivery.
• Ensuring invoicing aligns with contractual and commercial requirements, avoiding revenue leakage and supporting timely cash collection.
• Monitoring service delivery performance metrics and identifying opportunities for continuous improvement.
• Supporting the Service Delivery Manager in executing activities within the Manage the Job Cycle process and ensuring effective use of Job Center.
• Supporting Technical Peer Reviews.

Working with us:

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole, authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you:

Our inventions have revolutionized energy for over a century. To keep moving forward, we push boundaries today and prioritize rewarding those who embrace change with a package that reflects how much we value their contributions.

Join us and you can expect:

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Additional elective or voluntary benefits.

About Us

With operations in more than 120 countries, we offer better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we are committed to achieving net‑zero carbon emissions by 2050 and are always looking for the right people to help us get there—people who are as passionate as we are about making energy safer, cleaner, and more efficient. Baker Hughes Company is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Health & Safety Requirement: In line with applicable regulations and role necessities, this position may require proof of full COVID-19 vaccination to perform essential duties, except for individuals not eligible for vaccination under the National Immunization Program.

Privacy Notice: Personal data collected as part of this process will be used for compliance verification, stored securely with limited access, and retained per Baker Hughes document retention policies. Personal data will be processed in accordance with the Baker Hughes Data Protection Notice and “Our Way: The Baker Hughes Code of Conduct.”

The Baker Hughes internal title for this role is: Services Senior Specialist - Service Delivery Coordination

At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry‑leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well‑being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.