Service Coordinator (Santos)

Radio Holland; Santos; On-site; BRL 70,000 - 110,000; Full time

Job summary

Radio Holland in Santos, Brazil is seeking a Service Coordinator to transform quotes into service orders and ensure end‑to‑end execution with on‑time invoicing. You will liaise daily with vessel agents, schedule engineers, confirm availability, and manage parts logistics to meet service targets.

Success requires strong organizational and communication skills, 2–5 years in maritime operations, and a technical engineering background.

Qualifications

• 2–5 years experience in maritime field operations or coordination roles.
• Strong organizational and communication skills with English fluency.
• Bachelor’s degree in Engineering or equivalent technical field.

Responsibilities

• Converts the Quotes to Service Order tickets (VSO) with end to end responsibility.
• Communicates directly with the vessel agent daily until 48 hrs before the scheduled attendance date to support planning of the scheduler and Technical Leads.
• Confirms with scheduler / GRP that an engineer is available for the scheduled service and all competencies are meeting the job requirements.
• Ensures all parts will be available/arrive prior to attendance.
• Communicates the order confirmation to the customer together with the engineer name and date of attendance.
• Keeps our customer informed of status update prior to boarding.
• Reviews the Service Report before sending out to the customer to ensure accurate operations and invoicing.
• Ensures the Service Report is sent to the customer within 24 hrs of receipt, with a summary of next steps.

Skills

Maritime coordination

English fluency

Education

Bachelor’s Degree or equivalent in Engineering or technical field

Job description

Our ideal candidate is able to work with team members to convert quoted services to executable operations. This candidate will need to have excellent communication skills with internal and external parties to ensure parts, personnel and services are completed on-time, first-time, accurately. Working with Supply Chain and Invoicing team, the Service Coordinator ensures that job completion results in accurate invoicing to the customer and a return of all unused parts.

You will contribute to Americas Operations Teams by delivering top level service on time and with our First Time Right processes. The role sits within Deepsea Operations team and reports to the Operation Manager for Deepsea Services.

Who we are

Radio Holland is dedicated to pushing the boundaries of maritime technology, offering solutions that enhance the safety, efficiency, and sustainability of global shipping. As the first choice for NavCom solutions, we are committed to delivering reliable, cutting-edge navigation and communication technologies that empower vessels worldwide. With a focus on innovation and quality, Radio Holland continues to lead the industry in developing next-generation navigation systems and integrated bridge solutions, supporting maritime professionals in their mission to achieve safe and seamless operations at sea.

Workplace type: Onsite

Job Type: Full-time

Location Santos, Brazil

What You Will Do

You will:

• Converts the Quotes to Service Order tickets (VSO) with end to end responsibility
• Communicates directly with the vessel agent daily until 48 hrs before the scheduled attendance date to support the planning of the scheduler and Technical Leads
• Confirms with scheduler / GRP that an engineer is available for the scheduled service and all competencies are meeting the requirements of the job
• Ensures all parts will be available/arrive prior to attendance
• Communicates the order confirmation to the customer together with the engineer name and date of attendance
• Keeps our customer informed of status update prior to boarding
• Reviews the Service Report before sending out to the customer to ensure accurate operations recorded and proper Invoicing will be noted
• Ensures the Service Report is sent to the customer within 24 hrs of receipt, together with a summary if needed of next steps (pertaining to follow up services where needed)
• Ensures all associated costs are allocated to the Service Ticket (VSO) is in alignment with the Service Report

What does success look like?

Success in the Service Coordinator is a result of compliance to procedures and repeatable successful delivery of service operations. Over the first 6 months, the Operations Manager of Deepsea ensures you have the mentorship, training and support to have a long successful career in this industry. Service Coordination is a result of a passion to perform at the best service delivery standards. The Coordinators are the link between our field engineers performing the services and the customer expectations and requirements. Radio Holland stands apart from the other service providers as uniquely skilled in various manufacturers products and services, and your position on this team allows professional skillsets to be grown to support the Americas Operations.

Deliver Results

To make this happen, our candidate must have the following skillsets:

• Invoicing per quote / hrs. on board / part used are accurate and recorded
• Ensures the Service Orders (VSO) is within margin parameters and close where we can or send to business controller for further investigation where necessary
• Optimize our customer experience by cloning tickets for follow up services and ensuring re-assigning to Inside Sales for follow up with the customer
• Always follows up on any service order to close it in time
• Takes the ownership of any warranty case between customer and Radio Holland
• Feels responsible for updating the equipment list after services in the ERP tool to control inventory and accurately account for parts
• Registers all relevant external customer feedback in SharePoint

Values and Behaviours

Success in this role is not only about what you deliver, but also how you deliver it. We expect everyone to work in line with our values:

• Trust to act
  You take ownership, make informed decisions and follow through on commitments.
• Passionate to perform
  You bring energy, aim for high standards and look for ways to improve how work gets done.
• Make it fun
  You contribute to a positive working environment, build constructive relationships and collaborate with others in a way that creates energy.
• Act responsibly
  You make fair, ethical and sustainable choices, consider the impact of your actions and contribute to an inclusive and respectful workplace.

What You Bring

Willingness to grow and adapt to the ever-changing workplace is essential to our success. No two jobs are the same and being flexible to adapt is critical. Working as a team player, first and the mentee but soon as a mentor onto your peers as each job provides experience and lessons you can share with the others.

Required

• 2-5 years experience in maritime field operations or coordination roles
• Strong organizational and communication skills with English Fluency

Preferred

• Bachelor’s Degree or equivalent experience in Engineering or relevant technical degree
• 3-5 years experience in the Maritime Industry

How we hire

Our hiring process is designed to be structured, fair and inclusive. The process typically includes:

• Application review
• Introductory conversation
• Role-specific interview or assessment
• Final interview
• Offer

We do not ask candidates about current or previous salary. Selection decisions are based on role-related skills, experience, expected contribution and behaviours aligned with our values.

Curious if we are a good fit for you?