Senior Technical Consultant

Hirebridge; São Paulo; Teletrabalho; BRL 160.000 - 220.000; Tempo integral

Resumo da oferta

Sovos seeks a Senior Technical Consultant to implement their software products and support clients during project phases. This role involves configuring Sovos applications to meet client needs and troubleshooting integration issues. Applicants should have a technology degree or relevant experience and strong communication skills.

Serviços

Health Insurance

Life Insurance

Learning & Development opportunities

Progressive Wellness Program

Qualificações

• Bachelor's degree in technology or 5+ years of relevant experience.
• Expertise in business process analysis.
• Technical experience with on premise and cloud-based systems.

Responsabilidades

• Implement Sovos software products and provide technical support.
• Troubleshoot issues and ensure proper system configurations.
• Lead technical meetings with clients and other teams.

Conhecimentos

Communication

Problem Solving

Analytical Thinking

Experience in system integration

Formação académica

Bachelor's degree in technology field

Ferramentas

POSTMAN

soap UI

Descrição da oferta de emprego

If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.

Sound like this might be the opportunity you have been looking for?

Take a look at our career posting below. Don’t check all the boxes? Apply anyway! We are focused on hiring the right people, not the “right” cv.

It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.

The Work You'll Do:

The primary focus of this role is to implement Sovos software products, providing technical support and guidance within Sovos Professional Services Team to our customers. The Senior Technical Consultant will be instrumental in understanding the customer’s landscape structure and configuring Sovos software applications needed to facilitate seamless integration between customer’s systems (ERP, CRM, POS) and Sovos platforms as well as provide guidance to customers to ensure their systems are set up correctly to support the integration. This role also contributes to the transition of a customer implementation from the project phase to the production support by ensuring that all technical components needed for the solutions are stable and configured according to the customer’s needs while conforming to Sovos’ best practices.

More specifically:

• Provide technical support and guidance to Sovos customers as Professional Services Team members during project implementations.
• Utilize product/technical experience to customize and configure Sovos applications.
• Apply extensive product/technical experience to troubleshoot issues, identify and log RCA results and share among team members for future reference.
• Maintain constant communication with Product, Regulatory, SAP and other team members as part of the project implementation team.
• Lead technical related meetings with customers or Product Teams as needed.
• Create and maintain communication interfaces between customer’s environment and Sovos platforms.
• Utilize technical experience to create output templates using Sovos best practices.
• Troubleshoot and correct connectivity issues between source systems (ERP, CRM, POS) and Sovos on premise and cloud-based platforms.
• Ability to work on multiple, complex implementation projects concurrently.
• Enhance knowledge and skills relating to new/existing/future products and rollouts as well as emerging technology to increase proficiency in a technical capacity.
• Responsible for ensuring technical support for client implementations to meet quality and scope expectations.
• Maintain a high level of energy, enthusiasm, engagement, and commitment to action.
• Participate in project teams and product committee cadences providing valuable feedback and guidance as required.
• Demonstrate a high degree of self-awareness and commitment to personal development and learning.

What We Need From You:

• Bachelor’s degree in technology field such as information systems, computer science, software engineering or related field or 5+ years of relevant experience in similar roles.
• Well organized and comfortable working with Fortune 1000 companies.
• Expertise in business process analysis.
• Understanding of basic tax rules and the ability to translate them to technical scenarios to facilitate correct mapping of customer’s business use cases to Sovos technology.
• Technical experience with on premise, hosted and cloud-based systems.
• In-depth understanding of APIs, XML, UBL and XSLT.
• Understanding of SAP systems and SAP integration techniques is an advantage.
• Proven capabilities in the following skills:
  • Excellent communication and problem-solving skills.
  • Troubleshooting and in-depth analysis.
  • Experience in system integration demonstrating a good understanding of integration architecture with heterogeneous systems.
  • Experience with EDI technologies and API connectivity expertise with REST and SOAP web-services experience.
  • Ability to use standard tools like POSTMAN or soap UI for API testing.
  • Team player and supportive to the team.
  • Analytical thinking.
  • Excellent time management and reporting
  • Ability to occasionally travel to customer sites, if needed (most work is done remotely)
• Essential Job Functions:
  • Interact effectively with teammates, colleagues, and clients.
  • Comprehend and communicate complex concepts.
  • Concentrate, analyze and resolve complex problems.
  • Leverage technology (laptop, cloud computing, smartphones) to fulfill work requirements.
  • Quickly adapt to new tax laws and self-train to implement new products.

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work

• Health Insurance
• Life Insurance
• Continuing opportunities for further Learning & Development
• Progressive Wellness Program
• A chance to work with talented and passionate people in a rewarding and values-driven environment!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, colour, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction controls, tax reporting and more. Sovos customers include half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter.