Senior Project Manager

USER EXPERIENCE RESEARCHERS PTE. LTD; Região Norte; Presencial; BRL 406 000 - 731 000; Tempo integral

Resumo da oferta

USER EXPERIENCE RESEARCHERS PTE. LTD is seeking an IT project manager to oversee critical systems operations, vendor and contract management, security/compliance, and project delivery. You will coordinate cross-functional teams, manage budgets, and drive continuous improvement for government digital services.

The role requires strong stakeholder management, contract governance, and experience with cloud and payment security, with a focus on delivering reliable, compliant IT services.

Qualificações

• Minimum 5 years of IT project management and/or application operations experience.
• Experience managing mission-critical production systems with incidents, changes and deployments.
• Experience with internet-facing digital services or services with multiple dependencies.
• Practical experience with cloud environments and production changes.
• Knowledge of Singapore Government ICT policies, security requirements and compliance controls; coordinating remediation.
• Experience with IT/security audits and remediation.
• Experience with enterprise authentication and identity integrations.
• Experience with payment gateway or electronic payment integrations.
• Experience coordinating with financial institutions or payment service providers is advantageous.

Responsabilidades

• Own day-to-day operational management of critical shared services and payment platforms.
• Coordinate incident, problem, change and service request management within SLAs.
• Manage dependencies across internet-facing government digital services and coordinate stakeholders.
• Coordinate cloud hosting and infrastructure matters with technical teams and vendors.
• Drive business continuity and operational readiness to prevent unplanned downtime.

Conhecimentos

Stakeholder management

Communication skills

Analytical thinking

Independent work

Formação académica

PMP, CITPM or equivalent

Ferramentas

Cloud environments

UAT

SLA/KPI tracking

Descrição da oferta de emprego

KEY RESPONSIBILITIES

A. Critical Systems Operations & Service Continuity

• Own the day-to-day operational management of critical shared services and payment platforms, including service availability, operational issues, planned maintenance and coordination of recovery actions.
• Coordinate the management of incidents, problems, changes and service requests, ensuring issues are assigned, tracked and driven through to closure within stipulated SLAs.
• Manage dependencies and downstream impacts across internet-facing government digital services and coordinate stakeholders to mitigate service disruptions.
• Coordinate cloud hosting and infrastructure matters with relevant technical teams and vendors, including capacity, access, monitoring, networking and infrastructure changes.
• Drive business continuity and operational readiness, with the objective of preventing unplanned downtime outside approved maintenance periods.

B. Vendor, Contract & Financial Management

• Manage external vendors responsible for application and infrastructure services, including performance, service levels, deliverables, defects, Change Requests (CRs) and Service Requests (SRs).
• Challenge and validate vendor proposals, estimates, implementation approaches and deliverables to ensure they are complete, fit for purpose and delivered within agreed scope, quality and timeline.
• Plan and monitor project and operational budgets, expenditure, quotations and service requests; identify variances and elevate financial risks early.
• Coordinate contractual governance, service reviews and performance escalations, including follow-up on outstanding vendor commitments and corrective actions.

C. Security, Audit & Compliance

• Coordinate security, compliance and audit activities affecting critical systems and platforms, including evidence collation, response preparation, remediation tracking and closure of findings.
• Ensure identified security vulnerabilities, access-control issues, configuration gaps and other compliance findings are assigned owners, tracked to completion and escalated where required.
• Apply relevant Singapore Government ICT policies, standards and security requirements in the planning and management of system changes and operational activities.

D. Project Delivery & Governance

• Develop and maintain project plans, schedules, dependencies, resource plans, risk registers and issue logs for assigned initiatives.
• Lead cross‑functional delivery involving application teams, infrastructure/cloud teams, security teams, vendors and business stakeholders.
• Coordinate requirements, User Acceptance Testing (UAT), deployment, transition and post‑implementation activities, ensuring deliverables meet agreed scope, timeline and quality expectations.
• Prepare project status reports, governance papers, management updates and executive dashboards, highlighting decisions required, key risks, issues and recovery actions.
• Apply appropriate Agile and/or Waterfall practices according to the nature and complexity of the work.

E. Continuous Improvement & Operational Readiness

• Identify opportunities to improve operational processes, service quality, resilience, monitoring and vendor delivery through data, lessons learnt and analysis of recurring issues.
• Proactively identify risks and dependencies before they affect production services, project milestones or committed deliverables.
• Maintain up-to-date operational documentation, contacts, procedures and escalation arrangements required for effective service management.

JOB REQUIREMENTS

A. Technical & Domain Experience

• Minimum 5 years of IT project management and/or application operations experience, preferably within the Singapore Government or public sector environment.
• Demonstrated experience managing mission‑critical production systems, including operational incidents, changes, service requests, deployments and recovery activities.
• Experience managing internet‑facing digital services or similarly business‑critical services with multiple upstream/downstream dependencies.
• Practical experience with cloud environments, including coordination of infrastructure, access, networking, monitoring and production changes.
• Working knowledge of Singapore Government ICT policies, security requirements and compliance controls, with practical experience coordinating remediation activities.
• Experience managing IT/security audits and driving findings from identification through remediation and closure.
• Experience with enterprise or government authentication and identity integrations.
• Experience with payment gateway or electronic payment integrations, preferably involving banks, payment service providers and electronic payment methods.
• Experience coordinating with financial institutions, payment gateways or payment service providers is advantageous.

B. Project, Vendor & Commercial Management

• Proven experience managing the full project lifecycle, including planning, implementation, testing, deployment and transition to operations.
• Demonstrated experience in vendor management, including SLA/KPI tracking, contractual deliverables, CR/SR management, issue escalation and performance governance.
• Proven ability to manage budgets, quotations, resource plans and competing priorities while meeting agreed deliverables.
• Experience coordinating UAT, production deployment, rollback planning and post‑implementation verification.
• PMP, CITPM or equivalent recognized project management certification is preferred.

C. Personal Characteristics & Behavioral Requirements

• Demonstrated ability to work independently with minimal supervision and take end‑to‑end ownership of assigned responsibilities.
• Proactively investigates unfamiliar issues using available documentation, system information, historical records, vendor/product documentation and other relevant sources before seeking assistance.
• Actively identifies and engages the appropriate stakeholders or subject‑matter experts to obtain the information needed to resolve issues, rather than relying solely on readily available answers from the immediate team.
• Expected to formulate preliminary findings, possible causes, options or recommendations when raising an issue, instead of only reporting the problem.
• Takes ownership of commitments and agreed timelines, actively follows up with relevant parties and drives work through to completion.
• Produces accurate, complete and well‑considered work and conducts appropriate self‑review before submission.
• Raises delivery risks or potential delays early, together with recovery actions, rather than waiting until the committed deadline is missed.
• Openly acknowledges mistakes or gaps, assesses their impact, takes corrective action and applies lessons learnt to prevent recurrence.
• Able to remain composed and effective when handling production incidents, urgent requests, tight timelines and competing priorities.
• Comfortable working through ambiguity and unfamiliar assignments without requiring step‑by‑step instructions.
• Able to analyze problems and propose practical and reasonable solutions or options, taking into account feasibility, risk, cost, timeline, operational impact and stakeholder needs, with a clear rationale for the recommended approach.
• Able to articulate issues, risks, recommendations and required actions clearly and concisely to technical and non‑technical stakeholders, adapting the level of detail to the audience and ensuring key decisions, responsibilities and follow‑up actions are understood.
• Demonstrates strong analytical, problem‑solving, stakeholder management, communication and coordination skills.
• Maintains a strong service mindset and commitment to system availability, operational resilience and delivery quality.