Senior Operations Manager (Sao Paulo, Brazil)

Trade W; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

Uma plataforma de negociação multi-ativo de destaque está buscando um Gerente de Operações Sênior em São Paulo. O foco é apoiar estratégias operacionais para conversão e retenção de clientes. Responsabilidades incluem análise de dados de desempenho e coordenação com equipes para melhorar a experiência do usuário. É requisito ter experiência sólida no mercado brasileiro e habilidades analíticas a nível avançado.

Qualificações

• Experiência extensiva no mercado brasileiro, conhecimento da cultura local.
• Mínimo de 5 anos em operações ou expandindo mercado, idealmente em fintech.
• Habilidades analíticas fortes e proficiência em ferramentas como Excel.

Responsabilidades

• Responsável por dados de desempenho regional e insights acionáveis.
• Analisar métricas do ciclo de vida do cliente e sugerir estratégias.
• Desenvolver iniciativas de retenção e otimização para a região.

Conhecimentos

Análise de dados

Marketing e operações

Gestão de equipe

Comunicação

Organização

Formação académica

Graduação ou superior

Ferramentas

Excel

Google Sheets

Ferramentas de BI

Descrição da oferta de emprego

Senior Operations Manager (Sao Paulo, Brazil)

Senior Operations Manager (Sao Paulo, Brazil)

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Senior Operations Manager (Sao Paulo, Brazil)

Experience: 5+ years

Salary Range: BRL 10,000 – 25,000/month

Company Description

Trade W is a leading multi-asset trading platform with over seven years of industry experience, dedicated in providing global userswith secure, convenient, and efficient trading solutions. As of now, over 5 million active users have easily accessed a wide range of CFD trading services, including forex, cryptocurrency, stocks, indices, metals, and commodities, via the Trade W app and website.

Role Description

As an Senior Operations Manager, your primary focus will be on supporting the operational strategies that drive customer conversion, retention, and revenue growth. You’ll be responsible for overseeing and improving performance data within the region, working cross-functionally with various teams to identify opportunities and implement data-driven solutions that enhance the user journey from registration to active trading.

Key Responsibilities:

• Take ownership of regional performance data, ensuring accuracy, relevance, and providing actionable insights to support business decisions.
• Monitor and analyse metrics across the customer lifecycle – from registration to trading – to identify gaps, trends, and areas for improvement.
• Suggest regional optimisation strategies based on user behaviour.
• Developing and executing retention initiatives, such as targeted communications, onboarding flows, or loyalty programs tailored to the region.
• Support the setup, testing, and reporting of promotions, pop-ups, and in-app messaging aimed at increasing deposits and trading volume.
• Coordinate with product and tech teams to ensure platform and tools are optimised for the region's customer experience and engagement.
• Maintain accurate reports and dashboards to track key KPIs including conversion rates, churn, ARPU, and regional revenue performance.
• Conduct market and competitor research to stay informed about regional trends and best practices.

Qualifications

• Extensive marketing and operations experience in the Brazilian market; familiarity with local culture
• At least 5 years experience in an operational, data, or roles related to market expansion (preferably in fintech, online trading, or financial services).
• Strong analytical skills and proficiency in tools like Excel/Google Sheets; familiarity with data dashboards or BI tools is a plus.
• Education Requirements: Bachelor's degree or above
• Some team management experience, organisational and communication skills with a strong attention to detail.
• Ability to manage multiple tasks and adapt to a fast-paced environment.
• A proactive, curious mindset with a passion for optimisation and growth.
• Willingness to travel (a plus)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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