Tech Manager, D2C Operations

Whirlpool Corporation; São Paulo; Presencial; BRL 120.000 - 150.000; Tempo integral

Resumo da oferta

A leading company in home appliances seeks a Tech Manager to drive technology strategy across consumer journeys. You will lead teams to ensure seamless integration between e-commerce platforms and backend systems, enhancing D2C operations. This role involves managing projects, collaborating with cross-functional teams, and ensuring high-quality delivery of technology solutions.

Serviços

Home office one day per week

Flexible schedule

Gympass

Transportation voucher

Food voucher

Health plan

Dental plan

Life insurance

Private pension plan

Employee Support Program

Qualificações

• Strong experience in technology leadership roles, especially in e-commerce.
• Proficiency in English and technical skills in cloud-native development.

Responsabilidades

• Lead technical software development teams for D2C operations.
• Translate business needs into technical requirements.
• Manage stakeholder expectations and facilitate decision-making.

Conhecimentos

Leadership

Collaboration

Stakeholder Management

Financial Acumen

Formação académica

Bachelor's degree in Computer Science

Ferramentas

JavaScript

Node.js

React.js

Python

Docker

Kubernetes

AWS

Azure

GCP

Descrição da oferta de emprego

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ID da Requisição: 66908

SOBRE A WHIRLPOOL CORPORATION

Whirlpool Corporation (NYSE: WHR) é uma empresa líder em eletrodomésticos para cozinha e lavanderia, em constante busca por melhorar a vida em casa e inspirar gerações com nossas marcas. A empresa está impulsionando inovações significativas para atender às crescentes necessidades dos consumidores, por meio do portfólio de marcas icônicas, incluindo Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul e InSinkErator. Em 2023, a empresa registrou aproximadamente US$ 19 bilhões em vendas anuais, 59.000 colaboradores e 55 centros de pesquisa de tecnologia e fabricação. Informações adicionais sobre a empresa podem ser encontradas em WhirlpoolCorp.com.

The team you will be a part of

The IT Sales, Marketing & Consumer Services team plays a strategic role in driving the digital transformation of our commercial and consumer-facing operations. The team is responsible for designing, delivering, and evolving technology solutions that support Direct-to-Consumer (D2C) and Business-to-Business (B2B) sales, digital marketing initiatives, and end-to-end consumer service operations. Acting as a key interface between business and IT, the team ensures that digital platforms, integration services, and core systems are aligned with business objectives, enabling seamless customer experiences and data-driven decision-making. Through strong partnerships with product, marketing, sales, and customer care teams, the group brings together business acumen and technical expertise to deliver impactful, scalable, and future-ready solutions.

This Role In Summary

As a Tech Manager, you will lead the technology strategy and execution across the consumer journey—from order placement to post-purchase—, ensuring seamless integration between e-commerce platforms, backend systems, and operational functions like order management, fulfillment, and customer care. You will co-manage internal products and integration services that connect D2C and B2B channels to ERP, logistics, and service platforms, driving scalability, transparency, and agility. Partnering with digital products, architecture, and business teams, you will lead agile squads to deliver high-quality, resilient, and maintainable solutions that support continuous improvement and future growth.

Your Responsibilities Will Include

• Lead technical software development teams in building and supporting scalable local and regional platforms and products that enable and accelerate D2C operations.
• Propose, validate, and promote the adoption of the most effective technology stacks, development frameworks, and technical approaches in line with business and architectural goals.
• Translate complex business needs into clear, actionable technical requirements, acting as a key liaison between technology teams and cross-functional stakeholders.
• Partner closely with product management and digital teams to co-create technology solutions with a clear purpose and compelling value propositions, ensuring strong alignment between business objectives and technical delivery.
• Influence and manage stakeholder expectations across technical and business domains, effectively balancing priorities, communicating trade-offs, and fostering collaboration to drive outcomes.
• Mediate conflicts and facilitate decision-making across teams and departments to maintain focus, clarity, and momentum.
• Portfolio management, overseeing a diversity of projects, initiatives, and product backlogs, ensuring proper prioritization, resource alignment, and progress tracking.
• Lead the delivery of highly complex projects and initiatives, ensuring adherence to cost, schedule, and scope while maintaining high standards of quality and performance.
• Collaborate with enterprise and solution architecture teams to ensure the implementation of future-proof solutions designed for long-term scalability, resilience, and adaptability.
• Manage external vendors, contracts, and third-party development or integration teams, ensuring service quality, compliance, and alignment with internal standards and timelines.
• Own key aspects of financial management for your area, including budgeting, forecasting, and cost optimization, ensuring financial discipline while supporting business growth and innovation.

Minimum Requirements

• Education: Bachelor's degree in Computer Science, Engineering, or related field;
• Strong experience in technology leadership roles, with expertise in software development, large-scale projects, and mission-critical systems—preferably in e-commerce or D2C environments.
• Languages: Proficiency in English;
• Technical Skills:
  • Strong background in cloud-native development, microservices, APIs, and event-driven architectures.
  • Hands-on experience with integration platforms and backend systems (ERP, OMS, CRM).
  • Knowledge of DevOps, CI/CD, containerization (Docker, Kubernetes), and cloud platforms (AWS, Azure, GCP).
  • Proficiency in JavaScript, Node.js, React.js, and Python.
• E-commerce: Proven track record in delivering consumer-facing digital platforms in collaboration with product and UX teams.
• Stakeholder & Vendor Management:
  • Skilled in cross-functional collaboration, expectation management, and business alignment.
  • Experience managing third-party vendors, contracts, and SLAs.
• Financial Acumen: Budgeting, forecasting, and cost management experience within a tech environment.
• Leadership: Demonstrated ability to lead, mentor, and develop high-performing agile teams with a focus on business value and continuous improvement.

Preferred Skills And Experiences

• Previous experience with ERP systems and integrations (mainly SAP).
• Previous experience with VTEX platform.
• Cloud/AWS certifications.
• Fluency in the Digital Product Management space.
• Spanish (intermediate).
• Master’s degree or MBA.

What We Offer

• One day of home office per week;
• Flexible schedule
• "No dress code".
• Gympass;
• Transportation voucher, Shuttle buses or Free parking at the company;
• Food voucher;
• Meal on site;
• Benefits such as payment-deducted or social loans, health plan, dental plan, life insurance, and private pension plan compatible with the market;
• Employee Support Program, with 24-hour assistance from legal, social, financial, social workers, and psychologists;
• Daycare assistance or Nursery at the company;
• Services available on-site: beauty and aesthetics salon, internal bank agency, laundry, cafeteria, restaurant, and lactation room;
• Two weeks of remote work from anywhere;
• After 5 years with the company, eligible employees can take four weeks of paid leave;
• Discount on products through Compra Certa.
• Discount on insurance (pet, auto, home, bike, travel, and more)
• Extended maternity/paternity leave

Additional Information

This position is located in São Paulo, Brazil, about 15 minutes away from Sacomã Metro station on the Green Line. Here is where our Spare Parts Distribution Center and the Administrative Headquarters of the following departments are concentrated: Compra Certa (e-commerce), Technology, Customer Service, Logistics, Controllership, Treasury, Tax, Legal, Human Resources, Communication, Supplies, and Digital.

Conecte-se conosco e saiba mais sobre a Whirlpool Corporation

Veja como é trabalhar na Whirlpool visitando o site Whirlpool Careers. Informações adicionais sobre a empresa podem ser encontradas no Facebook, Twitter, LinkedIn, Instagram e YouTube.

Na Whirlpool Corporation, valorizamos e celebramos a diversidade. A Whirlpool Corporation está comprometida com oportunidades iguais de emprego e proíbe qualquer discriminação com base em raça ou etnia, religião, sexo, gravidez, expressão ou identidade de gênero, orientação sexual, idade, deficiência física ou intelectual ou qualquer outra condição protegida por lei.