Senior Java Support Engineer

Workana; São Paulo; Teletrabalho; USD 50.000 - 90.000; Tempo integral

Resumo da oferta

An innovative firm is seeking a Java Support Engineer to join a dynamic delivery team. In this role, you'll tackle technical challenges, support production environments, and ensure seamless integration for clients. The position offers the flexibility of remote work, competitive compensation, and opportunities for career growth with international clients. If you thrive in fast-paced environments and have a passion for problem-solving, this is the perfect opportunity to make a significant impact in the tech industry.

Serviços

Compensation in USD

Fully remote work

Career growth with international clients

Qualificações

• Experience with Java, JavaScript, and Groovy for integration support.
• Strong problem-solving skills and ability to manage priorities.

Responsabilidades

• Troubleshoot production issues in customer integrations using Java and REST APIs.
• Collaborate with teams to resolve support cases and document activities.

Conhecimentos

Java

JavaScript

Groovy

REST APIs

SOAP

GraphQL

Postman

Insomnia

Problem-solving

Communication Skills

Formação académica

Diploma or degree in Computer Science

Equivalent experience

Ferramentas

Service Cloud

Kibana

Sumologic

Descrição da oferta de emprego

Workana is the largest remote work platform for talents in Latin America. Our new segment, Workana Premium, focuses on matching the most exceptional professionals with leading and innovative companies around the globe. Enjoy competitive compensation, dedicated support, and the flexibility of remote work within a dynamic environment that fosters collaboration and professional advancement.

About Our Client:
Flexspring is the leading expert in data integration for HR applications. They collaborate with various clients to build customized integrations that address specific HR business needs. Flexspring fosters a culture of learning, autonomy, and innovation, providing an ideal environment for professional growth.

Role Overview:
Flexspring is seeking an experienced Java Support Engineer to join their all-star Delivery team. If you thrive in a fast-paced environment, enjoy solving technical challenges, and want to be part of a diverse, motivated team, this role is for you. You'll troubleshoot and resolve integration issues, support production environments, and work closely with internal and external stakeholders.

Responsibilities:

• Troubleshoot and resolve production issues in customer integrations built on Java, Groovy, and REST APIs.
• Communicate effectively with both internal teams and external clients, maintaining transparency throughout the case lifecycle.
• Document all troubleshooting and resolution activities using Service Cloud.
• Collaborate with technical consultants, support teams, and partners to drive support cases to resolution.
• Participate in QA activities including pre-release and production update testing.
• Identify process gaps and provide feedback for continuous improvement.
• Participate in future on-call support rotations.

Requirements:

• Diploma or degree in Computer Science, Mathematics, Statistics, or equivalent experience.
• Hands-on experience with Java, JavaScript, Groovy, REST APIs, SOAP, GraphQL, Postman, and Insomnia.
• Familiarity with log management tools like Kibana or Sumologic.
• Strong problem-solving and critical-thinking abilities in both technical and business contexts.
• Proven ability to manage multiple priorities and meet deadlines.
• Excellent interpersonal, communication, and customer service skills.
• Experience working with service desk tools and handling client support tickets.
• Fluent in English, both spoken and written.

Nice to Have:

• Background in ETL processes or data integration.
• Experience with HR or finance systems such as Oracle HCM, Taleo, Workday, ADP, or Greenhouse.
• French language proficiency is a plus.

Benefits:

• Compensation in USD.
• Fully remote work.
• Career growth with international clients and dynamic projects.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

IT Services and IT Consulting