Senior Java Support Engineer

Workana; Buenos Aires; Teletrabalho; USD 40.000 - 80.000; Tempo integral

Resumo da oferta

An innovative company is seeking a Java Support Engineer to join a dynamic team focused on data integration for HR applications. This role offers the chance to troubleshoot integration issues, support production environments, and collaborate with diverse teams. Enjoy the flexibility of fully remote work and the opportunity for career growth with international clients. If you thrive in a fast-paced environment and have a passion for problem-solving, this position is perfect for you. Join a culture that fosters learning and innovation while making a significant impact in the tech industry.

Serviços

Fully remote work

Career growth with international clients

Dynamic projects

Qualificações

• Hands-on experience with Java and software engineering support.
• Proven ability to manage multiple priorities and meet deadlines.

Responsabilidades

• Troubleshoot and resolve production issues in customer integrations.
• Document all troubleshooting and resolution activities.

Conhecimentos

Java

L2 or L3 software engineering support

Fluent in English

Log management tools (Kibana, Sumologic)

Client support ticket handling

Formação académica

Bachelor Degree in tech related area

Ferramentas

Service Cloud

Postman

Insomnia

Descrição da oferta de emprego

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Workana is the largest remote work platform for talents in Latin America. Our new segment, Workana Premium, focuses on matching the most exceptional professionals with leading and innovative companies around the globe. Enjoy competitive compensation, dedicated support, and the flexibility of remote work within a dynamic environment that fosters collaboration and professional advancement.

We are proud to present you with the following opportunity.

About Our Client:

Flexspring is the leading expert in data integration for HR applications. They collaborate with various clients to build customized integrations that address specific HR business needs. Flexspring fosters a culture of learning, autonomy, and innovation, providing an ideal environment for professional growth.

Role Overview:

Flexspring is seeking an experienced Java Support Engineer to join their all-star Delivery team. If you thrive in a fast-paced environment, enjoy solving technical challenges, and want to be part of a diverse, motivated team, this role is for you. You'll troubleshoot and resolve integration issues, support production environments, and work closely with internal and external stakeholders.

Responsibilities:

• Troubleshoot and resolve production issues in customer integrations built on Java, Groovy, and REST APIs.
• Communicate effectively with both internal teams and external clients, maintaining transparency throughout the case lifecycle.
• Document all troubleshooting and resolution activities using Service Cloud.
• Collaborate with technical consultants, support teams, and partners to drive support cases to resolution.
• Participate in QA activities including pre-release and production update testing.
• Identify process gaps and provide feedback for continuous improvement.
• Participate in future on-call support rotations.
  
  
  

Requirements

• Bachelor Degree in tech related area.
• Hands-on experience with Java, and L2 or L3 software engineering support
• Familiarity with log management tools like Kibana or Sumologic
• Proven ability to manage multiple priorities and meet deadlines.
• Experience working with service desk tools and handling client support tickets.
• Able to work on PST hours
• Fluent in English
  
  

Nice to Have:

• Background in ETL processes or data integration.
• Experience with JavaScript, Groovy, REST APIs, SOAP, GraphQL, Postman, and Insomnia.
• Experience with HR or finance systems such as Oracle HCM, Taleo, Workday, ADP, or Greenhouse.
• French language proficiency is a plus
  
  
  

Benefits

• Compensation in USD
• Fully remote work
• Career growth with international clients and dynamic projects

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Industries

  IT Services and IT Consulting

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