Cloud Support Engineer

Canonical; Buenos Aires; Teletrabalho; USD 40.000 - 80.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Cloud Support Engineer to join their dynamic team. This role offers the opportunity to tackle challenging technical problems while supporting customers using open source solutions. You will engage with clients directly, ensuring their satisfaction and resolving issues related to cloud computing and Linux systems. With a focus on professional growth, the company provides a supportive environment and encourages innovation. If you are passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Serviços

Annual Learning Budget of USD 2,000

Biannual Team Sprints

Recognition Rewards

Parental Leave

Employee Assistance Program

Opportunities for Travel

Qualificações

• Experience supporting Linux systems and cloud technologies.
• Strong academic record and excellent communication skills.

Responsabilidades

• Investigate and resolve complex customer-reported issues.
• Engage with customers via phone and ticketing systems.

Conhecimentos

Linux Support

Cloud Computing

Troubleshooting Skills

Customer Support

Programming Fundamentals

Networking

Formação académica

Degree in a Technical Field

High School Diploma

Ferramentas

Docker

Kubernetes

OpenStack

KVM

Descrição da oferta de emprego

Join to apply for the Cloud Support Engineer role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. We are a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and few office-based roles. Teams meet periodically in interesting locations worldwide to align on strategy and execution.

We are founder led, profitable, and growing. We are hiring a Cloud Support Engineer to build a career with Canonical and support customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, you'll enjoy working with some of the best in the industry.

We solve interesting technical problems regularly, from triaging complex cloud issues and Linux kernel crashes to OS configuration and root cause analysis. We are expanding rapidly and seek talented problem solvers passionate about Ubuntu solutions.

Location: This is a globally remote role, unless specified otherwise.

Role Responsibilities

1. Investigate customer-reported issues through research and escalation.
2. Resolve complex customer problems related to Canonical's products.
3. Own support cases, ensuring high customer satisfaction within SLAs by setting expectations and fulfilling commitments.
4. Engage directly with customers via phone, ticketing, and remote sessions.
5. Participate in a regular weekend rotation.
6. Contribute and maintain knowledge base articles for shared learning.
7. Understand Ubuntu development processes to set realistic customer expectations on timelines.

Candidate Requirements

1. Excellent written and spoken English and presentation skills.
2. Strong academic record from high school and university.
3. Degree in a technical field or a compelling alternative narrative.
4. Proven ability to exceed expectations and achieve outstanding results.
5. Hands-on experience supporting Linux systems, including at least three of:
   • Virtualization/Cloud (KVM, OpenStack)
   • Containers (Docker, LXD/LXC, Kubernetes)
   • Storage technologies (block, object, network)
   • Networking (bonding, firewalling, bridging, etc.)
6. Cloud computing skills in provisioning, monitoring, and orchestration.
7. Advanced troubleshooting skills, including navigating logs and stack traces, and understanding bugs for escalation.
8. Programming fundamentals in any language.
9. Extensive customer support experience, prioritizing customer needs, communicating professionally, and setting expectations.
10. Willingness to travel internationally twice a year for up to two weeks.

Benefits

We offer competitive worldwide compensation, annual reviews, performance bonuses, and benefits reflecting our values. Benefits include:

• Distributed work environment with biannual in-person team sprints
• USD 2,000 annual learning and development budget
• Recognition rewards, holiday leave, parental leave, Employee Assistance Program
• Opportunities for travel and company events

About Canonical

Canonical leads in open source innovation, publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally, uphold high standards, and foster a diverse, inclusive workplace. Working remotely since 2004, we challenge you to think differently and grow professionally.

Canonical is an equal opportunity employer. We value diversity and ensure fair consideration for all applicants.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development